Shameia Lewis
Thomasville,AL
Summary
Passionate LPN with a proven track record at Jackson Health Care, enhancing patient outcomes through effective medication administration and vital signs monitoring. Skilled in infection control and patient assessments, I excel in collaborative environments, fostering trust and delivering compassionate care while ensuring compliance with HIPAA standards.
Overview
15
15
years of professional experience
Work History
LPN
Jackson Health Care
Jackson, AL
06.2022 - Current
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
Substitute Teacher
Kelly Services
Thomasville, AL
01.2022 - 05.2022
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Customer Service Representative
Gulf Power
Pensacola, FL
09.2019 - 01.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Alorica
Pensacola, FL
07.2018 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Supervisor
Anna Linens
Pensacola, FL
07.2012 - 07.2014
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Home Health Aide
Home Instead Senior Care Home
Pensacola, FL
08.2013 - 03.2014
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Medical Assistant
West Florida Pediatrics
Pensacola, FL
05.2011 - 11.2011
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Medical Assistant
Dr. White Family Practice
Pensacola, FL
12.2010 - 05.2011
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Certificate - Medical Assistant
Fortis Institute
Pensacola, FLNo Degree - Early Childhood Education
Alabama State University
Montgomery, ALCertificate - Licensed Practical Nursing
Coastal Community College
Thomasville, AL12-2024
Certificate - Medication Aide, Certified
Wallace State Community College
Hanceville, AL03-2023
Certificate - Certified Nursing Assistant
Monroe Healthcare Training Academy, LLC
Monroeville, AL05-2022
Registered Nurse
Pensacola State College
Pensacola, FL12-2017
Associate of Arts - Nursing
Pensacola State College
Pensacola, FL05-2015
Skills
- Medication administration
- Direct patient care
- Vital signs monitoring
- HIPAA compliance
- Certified in CPR/AED
- Caring for wounds
- Infection control
- Staff direction and task delegation
- Adaptable and flexible
- ADL assistance
- EMR / EHR
- Patient assessments
Timeline
LPN
Jackson Health Care
06.2022 - Current
Substitute Teacher
Kelly Services
01.2022 - 05.2022
Customer Service Representative
Gulf Power
09.2019 - 01.2020
Customer Service Representative
Alorica
07.2018 - 09.2019
Home Health Aide
Home Instead Senior Care Home
08.2013 - 03.2014
Supervisor
Anna Linens
07.2012 - 07.2014
Medical Assistant
West Florida Pediatrics
05.2011 - 11.2011
Medical Assistant
Dr. White Family Practice
12.2010 - 05.2011
Certificate - Medical Assistant
Fortis Institute
No Degree - Early Childhood Education
Alabama State University
Certificate - Licensed Practical Nursing
Coastal Community College
Certificate - Medication Aide, Certified
Wallace State Community College
Certificate - Certified Nursing Assistant
Monroe Healthcare Training Academy, LLC
Registered Nurse
Pensacola State College
Associate of Arts - Nursing
Pensacola State College