Shameia Lewis
Thomasville,AL
Summary
Passionate LPN with a proven track record at Jackson Health Care, enhancing patient outcomes through effective medication administration and vital signs monitoring. Skilled in infection control and patient assessments, I excel in collaborative environments, fostering trust and delivering compassionate care while ensuring compliance with HIPAA standards.
Overview
15
15
years of professional experience
Work History
LPN
Jackson Health Care
06.2022 - Current
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
Substitute Teacher
Kelly Services
01.2022 - 05.2022
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Customer Service Representative
Gulf Power
09.2019 - 01.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Alorica
07.2018 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Supervisor
Anna Linens
07.2012 - 07.2014
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Home Health Aide
Home Instead Senior Care Home
08.2013 - 03.2014
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Medical Assistant
West Florida Pediatrics
05.2011 - 11.2011
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Medical Assistant
Dr. White Family Practice
12.2010 - 05.2011
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Certificate - Medical Assistant
Fortis Institute
Pensacola, FLNo Degree - Early Childhood Education
Alabama State University
Montgomery, ALCertificate - Licensed Practical Nursing
Coastal Community College
Thomasville, AL12-2024
Certificate - Medication Aide, Certified
Wallace State Community College
Hanceville, AL03-2023
Certificate - Certified Nursing Assistant
Monroe Healthcare Training Academy, LLC
Monroeville, AL05-2022
Registered Nurse
Pensacola State College
Pensacola, FL12-2017
Associate of Arts - Nursing
Pensacola State College
Pensacola, FL05-2015
Skills
- Medication administration
- Direct patient care
- Vital signs monitoring
- HIPAA compliance
- Certified in CPR/AED
- Caring for wounds
- Infection control
- Staff direction and task delegation
- Adaptable and flexible
- ADL assistance
- EMR / EHR
- Patient assessments
Timeline
LPN
Jackson Health Care
06.2022 - Current
Substitute Teacher
Kelly Services
01.2022 - 05.2022
Customer Service Representative
Gulf Power
09.2019 - 01.2020
Customer Service Representative
Alorica
07.2018 - 09.2019
Home Health Aide
Home Instead Senior Care Home
08.2013 - 03.2014
Supervisor
Anna Linens
07.2012 - 07.2014
Medical Assistant
West Florida Pediatrics
05.2011 - 11.2011
Medical Assistant
Dr. White Family Practice
12.2010 - 05.2011
Certificate - Medical Assistant
Fortis Institute
No Degree - Early Childhood Education
Alabama State University
Certificate - Licensed Practical Nursing
Coastal Community College
Certificate - Medication Aide, Certified
Wallace State Community College
Certificate - Certified Nursing Assistant
Monroe Healthcare Training Academy, LLC
Registered Nurse
Pensacola State College
Associate of Arts - Nursing
Pensacola State College
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