5
Shameika Adams
McDonough,GA
Summary
Dedicated customer service professional with extensive experience and a solid team player. Outgoing and positive demeanor, skilled in establishing rapport with clients. Motivated to maintain customer satisfaction, contribute to company success, and specialize in quality, speed, and process optimization. Articulate, energetic, results-oriented individual with a passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
13
13
years of professional experience
Work History
Merchandise Handler/Trainer
True Value Company
09.2020 - Current
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Followed orders precisely for correct items, sizes and quantities.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Tracked production and quality control systems to proactively identify deficiencies.
- Trained and mentored new personnel hired to fulfill various roles.
- Monitored day-to-day activities and employees, noting areas needing improvement and implementing plans for rectification.
- Trained employees in safe equipment use.
Order Fulfillment Associate
Sunland Logistics Solutions
10.2019 - 09.2020
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Processed daily orders through multi-carrier manifest system.
- Prepared domestic and international shipments for transportation.
- Trained new associates on basic and advanced shipment procedures.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Conducted cycle counts and reconciled problems within distribution operations.
Customer Service Representative
Concentrix
03.2018 - 07.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Sought ways to improve processes and services provided.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
Sanitation Technician
Gca Group
03.2017 - 01.2018
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Mixed required chemicals according to procedures to form cleaning solutions, completing chemical concentration monitoring as described in procedural manual.
- Cleaned certain pieces daily and maintained weekly, monthly and semi-annual procedures for less critical lines.
- Completed accurate inventory counts and kept equipment and chemical storage areas clean and tidy, following policies in storing chemicals and safety equipment properly.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Washed down facility walls, floors and doors regularly with cleaning solutions and sprayers.
Sanitation Lead
GDI Services
02.2016 - 07.2016
- Stored chemicals in compliance with regulations.
- Delegated assignments and verified work quality and completion according to facility and regulatory standards.
- Led training in sanitation and cleaning practices.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Inventory Clerk
St. Vincent Depaul Parish
01.2013 - 12.2015
- Completed physical inventory counts each month.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Maintained inventory count, tracked usage and documented variances.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
Education
Bachelor - Human Resources Management
Devry University
Chicago, ILHigh School Diploma -
Academy Of Business And Technology
Melvindale, MISkills
- Consultative Sales Approach
- General Housekeeping
- Customer Experience
- Reading Comprehension
- Company Guidelines
- Critical Thinking
- Shelf Restocking
- Active Learning
- Customer Loyalty
- Safety Processes
- Reliability
- Goal setting
- Time management
- Records management
- Record keeping
- Staff training
- Professionalism
- Customer service
- Data processing
- Written communication
- Analytics
- Strong analytical mind
- Microsoft Excel and PowerPoint
- Microsoft office and outlook proficiency
Software
Timeline
Merchandise Handler/Trainer
True Value Company
09.2020 - Current
Order Fulfillment Associate
Sunland Logistics Solutions
10.2019 - 09.2020
Customer Service Representative
Concentrix
03.2018 - 07.2018
Sanitation Technician
Gca Group
03.2017 - 01.2018
Sanitation Lead
GDI Services
02.2016 - 07.2016
Inventory Clerk
St. Vincent Depaul Parish
01.2013 - 12.2015
High School Diploma -
Academy Of Business And Technology
Bachelor - Human Resources Management
Devry University
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