Shameika Winters
Grand Prairie,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Customer Service Specialist
Nissan North America, Inc.
08.2017 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving customer Account related concerns.
- Assisted our customers and dealerships with Account related complaints working timely to ensure matters are resolved
- Achieved Satisfaction through proactive one-call resolutions of customer issues/ de-escalating customer complaints
- Works remotely/hybrid in assisting our customers in a high level call volume environment providing effective professional customer service
- Trained new team members on the NISSAN BRAND ensuring team members are confident and knowledgeable of the job
- Great time management skills ensuring breaks, lunches are on time to ensure proper phone coverage
- Assist in a variety of customer calls from current to charge off status. Setting the tone for a win/win situation
- Collaborate with Supervisors and team members to ensure policies and procedures are in place to prevent compliance concerns
- Assigned and assisted Vendors in the success of finding vehicles
- Assist other departments in call overflow helping to ensure our customers are not placed on hold
- Achieved Top Performer Recognition /Quality monitoring Exceptional Customer Service Recognition
Collections Specialist
Wells Fargo Dealer Services
07.2015 - 08.2017
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked with Vendors Providing demographic location to customers unable to identify
- Negotiated to collect balance in full /process payments and applied to customer balances and/or helping our customers in financial need
- Worked in call center environment handling manual calls ,automatically dialed outbound calls and intake of Inbound calls
- Trained new hires side-by-side to ensuring best business practices are being displayed
- Maintained monthly passing goal of Quality Assurance calls
Payday Loan /Title Loan Specialist
ACE Cash Express Inc.
03.2008 - 06.2015
- Communicated with customers to resolve common title issues and payday loan issues
- Maintained a high level of inbound /outbound calls for a customer contact
- Collected balance in full and Negotiation of repayment plans to help customers when needed
- Maintain calmness under pressure and strive to exceed customer and company expectations
- Assisted store employees with their POS SYSTEM in posting cash payments to apply towards customers loan .
- Achieved and maintained monthly quota every month
- Trained side- by- side new hires enduring best collection practices are provided
Education
Eagle Advantage Charter School
Dallas, TX05.2022
Skills
- Work well independently
- Active listener/problem solving
- Goal driven
- Multitasker
- Computer knowledgeable
- Maintain professionalism under pressure
Timeline
Customer Service Specialist
Nissan North America, Inc.
08.2017 - Current
Collections Specialist
Wells Fargo Dealer Services
07.2015 - 08.2017
Payday Loan /Title Loan Specialist
ACE Cash Express Inc.
03.2008 - 06.2015
Eagle Advantage Charter School
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