Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shameil Douglas

Gainesville

Summary

Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.

Overview

5
5
years of professional experience

Work History

Sales Associate

Malcom Randall VA Medical Center (Full Time)
Gainesville
03.2022 - Current
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Meets the needs of customers while supporting VA missions. Consistently communicates and treats customers (veterans, their representatives, Community Care, Advanced Medical Support Assistant, Functional Statement, visitors, staff, and internal and external providers) in a courteous, tactful, and respectful manner.
  • Prepared merchandise for purchase.
  • Greeted customers to determine wants or needs.
  • Computed purchases and received and processed cash or credit payment.
  • Processed credit card transactions quickly and securely.
  • Conducted inventories on a regular basis to track stock levels.
  • Assisted teammates with sales-processing tasks to meet daily goals.
  • Developed trusting relationships with customers by making personal connections.
  • Answered incoming telephone calls to provide store, products and services information.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked with fellow sales team members to achieve group targets.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Demonstrates a strong ability to function independently.
  • Experience working with Excel spreadsheets and Word documents
  • Maintained records related to sales for store management.
  • Engaged customers in friendly, professional dialogue to determine needs.

Office Clerk

Publix Super Markets Inc. (Full time)
Gainesville
01.2020 - 02.2022
  • Answered phone calls in a professional manner and transferred calls accordingly.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Created spreadsheets using Microsoft Excel for tracking data and creating reports.
  • Greeted customers, answered inquiries, and directed them to the appropriate department.
  • Managed daily office operations and maintained a clean and efficient workspace.
  • Strictly adhered to confidentiality protocol regarding client information and documents.
  • Troubleshot office equipment, computer hardware and software issues.
  • Scanned documents into computer system for storage purposes.
  • Participated in team meetings to discuss progress on projects or new initiatives.
  • Answered telephones, directed calls, and took messages.

Education

High School Diploma -

Buchholz High School
Gainesville, FL
05-2022

Skills

  • Customer service
  • Sales processing
  • Inventory management
  • Microsoft Excel
  • Product knowledge
  • Excellent communication
  • Flexible
  • Team collaboration
  • Time management
  • Service oriented

Timeline

Sales Associate

Malcom Randall VA Medical Center (Full Time)
03.2022 - Current

Office Clerk

Publix Super Markets Inc. (Full time)
01.2020 - 02.2022

High School Diploma -

Buchholz High School

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Shameil Douglas