Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shameka Alexander

Benton Harbor

Summary

Results-oriented systems coordinator specializing in technical troubleshooting, effective communication, and customer service excellence.

Overview

7
7
years of professional experience

Work History

IRC Systems Coordinator

Perdoceo Education
Remote
08.2025 - Current
  • Compiled extensive documentation detailing all aspects of system administration activities.
  • Implemented troubleshooting procedures to resolve technical issues efficiently.
  • Coordinated enhancement of existing databases and established new databases as part of initiative.

Healthcare Customer Service Representative

Conduent
Remotely
10.2021 - 04.2025
  • Supported customers in addressing inquiries related to healthcare services and benefits.
  • Educated clients on health plan options and enrollment processes.
  • Utilized customer relationship management software for efficient case tracking.
  • Adhered to HIPAA regulations when handling confidential patient information.

Customer Service Representative

Teleperformance USA
Remotely
06.2019 - 10.2021
  • Recorded customer interactions precisely within CRM system for tracking purposes.
  • Provided product information and support to enhance customer satisfaction.
  • Escalated unresolved issues to management for further investigation and resolution.

Education

Bachelor of Science - Accounting

Grand Canyon University
Phoenix, AZ
10-2025

Skills

  • Interpersonal communication
  • Technical troubleshooting
  • Conflict resolution
  • Customer service
  • Telephone etiquette
  • Effective communication
  • Multi-tasking
  • Data management
  • Remote office availability
  • Time management

Timeline

IRC Systems Coordinator

Perdoceo Education
08.2025 - Current

Healthcare Customer Service Representative

Conduent
10.2021 - 04.2025

Customer Service Representative

Teleperformance USA
06.2019 - 10.2021

Bachelor of Science - Accounting

Grand Canyon University
Shameka Alexander