Summary
Overview
Work History
Education
Skills
Timeline
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Shameka Arnold

Montgomery,AL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Shameka Arnold Corp
02.2019 - 08.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

ASK Telemarketing
03.2017 - 04.2019
  • Enhanced customer satisfaction by resolving complex issues promptly and professionally.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Achieved high-quality service by adhering to company policies and procedures during each interaction.
  • Delivered prompt service to prioritize customer needs.

Customer Service Representative

Alorica
01.2013 - 04.2015
  • Improved system efficiency by diagnosing and resolving technical issues promptly.
  • Enhanced customer satisfaction with timely resolution of complex technical problems.
  • Streamlined troubleshooting processes for increased productivity and reduced downtime.

Education

High School Diploma -

Escambia County High School
Atmore, AL
05.2007

Skills

  • Scheduling
  • Product Knowledge
  • Data Collection
  • Call Management
  • Problem-Solving
  • Task Prioritization
  • Organization
  • Data Entry
  • Information Security
  • Appointment Scheduling
  • Account Updating
  • Account Management
  • Order Processing
  • Complaint Resolution
  • Document Control
  • Customer Relations
  • Delivery Scheduling
  • Research

Timeline

Customer Service Representative

Shameka Arnold Corp
02.2019 - 08.2023

Customer Service Representative

ASK Telemarketing
03.2017 - 04.2019

Customer Service Representative

Alorica
01.2013 - 04.2015

High School Diploma -

Escambia County High School

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Shameka Arnold