Da'Shawn D. Ivey
Jacksonville
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
Spherion Staffing (COACH)
10.2023 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Customer Service Associate
Walgreens
10.2023 - 10.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
- Increased revenue by cross-selling and upselling products and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Customer Service Associate
Dairy Queen
06.2022 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Conducted inventory counts by adding each item in stock and documenting into the system.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Removed trash, swept and mopped floors for professional appearance.
- Retrieved items for customers and verified prices.
Tax Associate - (Intern Youth Development Program)
Zip-Blue Services
12.2019 - 06.2021
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Facilitated communication between clients and tax authorities.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Resolved concerns with products or services to help with retention and drive sales.
- Offered basic technical support for clients on wide range of company products.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
No Degree -
Atlantic Coast High School
Jacksonville, FL06.2023
Skills
- Customer Service
- Staff Training
- Leadership
- Inbound and Outbound Calling
- Refund Processing
- Inventory Control
- Prioritizing Calls
- Understanding Customer Needs
- MS Office Proficiency
- Front Desk Management
- Administrative Duties
- Livechat Messaging
- Order Taking
- Food Sales and Promotion
- Accurate Money Handling
- Cash Register Systems
- Verbal and Written Communication
- Refunds and Exchanges
- Food Preparation and Safety
- Time Management Skills
- Restocking
- Standardized Recipes
- Refund Handling
- Loading and Unloading
- Equipment Monitoring
- Cleaning and Sanitizing
Timeline
Customer Care Representative
Spherion Staffing (COACH)
10.2023 - Current
Customer Service Associate
Walgreens
10.2023 - 10.2023
Customer Service Associate
Dairy Queen
06.2022 - 05.2023
Tax Associate - (Intern Youth Development Program)
Zip-Blue Services
12.2019 - 06.2021
No Degree -
Atlantic Coast High School