Shameka Britt
Suffolk,VA
Summary
Adept at fostering guest satisfaction, I leveraged teamwork and deep cleaning expertise at Bon Secours Memorial Regional Medical Center to enhance cleanliness ratings significantly. My proactive approach in adopting green cleaning techniques and keen attention to detail resulted in a notable increase in room availability, showcasing my commitment to excellence and customer-oriented service.
Organized Housekeeper possessing in-depth knowledge of various cleaning methods. Hands-on experience in operating housekeeping equipment. Bringing background in thoroughly cleaning large properties, office buildings, and municipal buildings nightly.
Overview
2025
2025
years of professional experience
Work History
House Keeper
Bon Secours Memorial Regional Medical Center
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
- Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
- Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
Cashier
Save&Save Super Market
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Housekeeper
Sentara Obici Hospital
02.2022 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Housekeeper
Morris Janitorial Contracting Service
01.2004 - 01.2006
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
Education
GED Diploma - General Studies
Keystone College
La Plume, PA06.1991
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming and sweeping
- Vacuuming
- Cleaning bathrooms
- Cleaning techniques
- Health and safety compliance
- Bed making proficiency
- Kitchen cleaning
- Residential cleaning
- Hospitality background
- Deep cleaning expertise
- Folding clean laundry
- Window cleaning
- Physically strong
- Customer-oriented
Languages
English
Professional Working
Timeline
Housekeeper
Sentara Obici Hospital
02.2022 - Current
Housekeeper
Morris Janitorial Contracting Service
01.2004 - 01.2006
House Keeper
Bon Secours Memorial Regional Medical Center
Cashier
Save&Save Super Market
GED Diploma - General Studies
Keystone College
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