Shameka Carless

• Supervise and coach direct reports in the performance of their duties; completes performance reviews and provides feedback to direct reports.
• Conducted root cause analysis in deficient areas to identify and resolve issues.
• Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
• Analyzed department metrics and performance and reported findings to management.
• Managed internal operational standards and productivity targets.
• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
• Monitored supply chain and managed logistics functions for company.
• Motivated and trained employees to maximize team productivity.
• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
• Encouraged and promoted ideas aligned to business needs and benefits.

• Planned operations to meet established schedules, factoring in order demands and business forecasts.
• Transformed underperforming teams into productive, profitable teams.
• Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
• Conducted training sessions to educate employees on best practices and procedures to increase profitability.
• Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
• Reduced turnover 13% by enhancing training, motivation and engagement strategies with all employees.
• Assessed reports to evaluate performance, develop targeted improvements and implement changes.
• Collaborated with technical and administrative teams to develop and implement successful corrective plans.
• Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
• Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources.

• Cultivated professional working relationships with peers and supervisors.
• Troubleshot equipment to reduce service calls and downtime.
• Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
• Created and implemented strategies for improving operational efficiency and accuracy.
• Located and resolved problems with team production and performance to maintain consistent quality levels.
• Built, supervised and mentored 2 teams and 8 leaders in receiving and inbound operations.
• Managed staff hiring, training and supervision.
• Implemented policies and standard operating procedures for continuous improvement.
• Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
• Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 2-member management team with related direct reports.
• Monitored daily and weekly key performance indicators to maintain on-track status.
• Established operational objectives and work plans and delegated assignments to subordinate managers.
• Conducted performance reviews each quarter, offering praise and recommendations for improvement.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Oversaw loading and unloading of packages in warehouse.
• Sped up completion of orders resulting in rapid delivery and increased customer satisfaction.
• Coordinated project workflows for departments.
• Implemented loading dock process and productivity improvements.
• Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.

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• Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
• Trained and mentored 50+ new personnel hired to fulfill various roles.
• Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
• Liaised between executives and entry-level workers, facilitating smooth communication.
• Drove operational improvements which resulted in savings and improved profit margins.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Developed and maintained courteous and effective working relationships.
• Used coordination and planning skills to achieve results according to schedule.
• Developed lesson plans, instructional materials and written practice tests for management and supervisor training courses.
• Developed and implemented updating training programs for 50+ employees.

• Managed claims and returns, merchandise/supplies, zoning, shrink and damages identification, and safe work environment assurance
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Took ownership of customer issues and followed problems through to resolution.
• Resolved concerns with products or services to help with retention and drive sales.
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Kept accurate records to document customer service actions and discussions.
• Completed special projects by using effective decision making, critical thinking and time management skills.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Exceeded team goals and collaborated with staff members to implement customer service initiatives.
• Developed and offered unique discount options to drive interest in new product lines.
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Generated customer satisfaction surveys to analyze results into action plans.
• Introduced higher standards for customer service and increased efficiency by streamlining operations.

• Trained new associates on POS system and key sales tactics to run cash office.
• Communicated guest and employee requests to management for issue resolution.
• Set up, tested and balanced registers for front-end employees.
• Sorted and counted coin and currency to make change for associates.
• Trained new employees on proper cash routines, procedures and requirements.
• Balanced safe, prepared tills and prepared register bags for next sales date.
• Performed hourly pick-ups and readings for front end to monitor sales and revenue.
• Loaded customer credit cards and signed up new customers for card programs.
• Answered department phone calls.
• Performed various money center services to customers.
• Updated and maintained long-term accounts.
• Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
• Researched and resolved account discrepancies.
• Investigated financial inconsistencies to solve discrepancies and reported to manager.
• Verified cash flow and electronic transactions from credit card system to balance registers.

• Promoted and processed Walmart credit card applications and product care plans
• Helped customers complete purchases, locate items and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Created price tags and merchandise signs.
• Collected and authorized payments of guests.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Worked flexible schedule and extra shifts to meet business needs.
• Processed customer refunds and exchanges according to established guidelines.
• Welcomed customers and helped determine their needs.
• Stocked, tagged and displayed merchandise as required.
• Restocked and organized merchandise in front lanes.
• Checked personal identifications during alcohol and tobacco sales.
• Reviewed new promotions and monitored price changes.
• Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
• Greeted customers entering store and responded promptly to customer needs.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Worked closely with shift manager to solve problems and handle customer concerns.