Shameka Cummings

• Experienced in owning and managing customer relationships from Staffing office to Internal and External clients
• Highly skilled in understanding impacts of successful implementation
• Provided Leadership to 8-20 resources across several organizational teams
• Reviewed over 100 resumes, conducted close to 55+ Interviews alone
• Maintains strong working relationships with senior business unit managers
• Revamped training guide to enhance New Hire experience
• Coordinated and provided Agenda talking points for Onboarding Call and Leads Call
• Collaborated with other Global Leads on plan of merging all regions together to form one standardized Staffing Office
• Prepared and Facilitated Global training to over 75 on boarders on the different nuance of each region, such as NAM completes Background screening, EMEA required the UK Manager Questionnaire, India Criminal background attestation etc
• Proactively manages client expectations
• Engaged in supplier training calls for new Suppliers who were not aware of the Staffing Office process on how to onboard a Non-Employee resource
• Strong negotiation skills, Ability to properly handle confidential information
• Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
• Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.

• Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
• Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
• Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
• Streamlined new hire processes by developing efficient task workflows and checklists.
• Trained close to 150 new hires in technology required to access company systems and complete job tasks.
• Developed and updated onboarding materials, keeping pace with changes to marketplace and company.
• Reduced time-to-productivity for new employees through targeted training sessions and mentorship initiatives.

• Delivered high-quality work on time and within budget, earning positive feedback from clients.
• Delivered outstanding service to Clients and Business Partners to maintain and extend relationships for future business opportunities.
• Collaborated with cross-functional teams to ensure seamless project execution and delivery.
• Managed 7 multiple projects simultaneously while maintaining strict adherence to SLAs and Productivity Metrics.
• Coordinated timely delivery of materials and resources to job sites, preventing delays in resources being onboarded.

Assisted with outbound and inbound calls across all three Contact centers, Reviewed documents to help improve processes and procedures, managed close to 100 email inbox and voicemail and help answer questions, Developing Excel spreadsheets to track trends

• Evaluated team performance metrics to identify areas for improvement and implement targeted training programs.
• Collaborated with cross-functional teams to identify resource gaps and create solutions for streamlined operations.
• Established clear performance expectations for team members regarding their role in managing resources efficiently.
• Communicate and provide feedback effectively to Customer Support management team
• Made sure Firm’s proprietary and confidential information stays secure
• Utilization of mobile and remote technology.