Shameka Davis

Dedicated professional with a proven track record of maintaining effective communication within patient interdisciplinary teams, VA Medical Centers, and external agencies. Adept at prioritizing and adjusting workflow to align with team objectives and patient requirements. Ensures prompt and courteous management of visitor and telephone inquiries. Skilled in handling client appointment scheduling, modifications, and coordination, while effectively communicating any schedule changes. Analytical in decision-making, discerning when to escalate matters to higher authorities. Competent in addressing local administrative complaints and directing others as necessary. Diligent in updating and verifying patient demographic data and providing clear guidance on clinic operations and policies. Committed to the confidentiality and integrity of patient records.

• Expertise in customer service, travel coordination and file management.
• High attention to detail and strong organizational skills.
• Capable of handling multiple projects simultaneously with a high degree of accuracy.
• MS Office Suite (Excel, Word, PowerPoint, Outlook, Teams) | VISTA | Peoplesoft | Perform Plus | EHR Systems
• Accomplished leader with extensive team oversight, streamlining operations for enhanced efficiency and productivity.
• Proven track record in strategic planning, driving organizational growth and optimizing resource allocation.
• Strong interpersonal skills, fostering cohesive cross-functional collaborations to achieve departmental objectives.
• Skilled in communication and conflict resolution, ensuring seamless information flow and harmonious work environments.