Shameka Ethridge
DeSoto,TX
Summary
- Human Resource Senior Leader/ Operations Senior Leader Start-up & Cultural Expert ~ Multi-site Leadership ~ P&L management ~ Project Leader ~ Talent Developer ~ Large Team Expert
- Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
- Total oversight of People Business for the US Region with direct and indirect responsibility for the entire employee lifecycle for all US employees from recruiting and onboarding to talent management, proactive retention efforts and offboarding.
- Unique ability to lead a business as well as execute key activities of the business due to extensive experience on both the mature and start-up spectrum of business' growth journeys.
- Organizational effectiveness and development strategist that creates the vision of what good looks like in a start-up or scale to thrive organization that allows for the nuances of ensuring cost effectiveness throughout the organization.
- Experienced people leader and business partner across various industries including supply chain and distribution, technology, operations, finance and marketing.
- Highly skilled developmental coach to all levels of employees from Executive to Individual Contributors.
- Owner of all Engagement strategies from data gathering; engagement best practices amongst both onsite and remote teams; and survey action planning and follow through.
- Strategically strives to improve the bottom line while improving all areas of the business.
- Proven ability to create effective results, process and culture driven environment from ideation to stabilization
- Highly motivated speaker and presenter to motivate business cultures that warrant improvement. Strives to set, reach and exceed sales and marketing goals set for the business.
- Outstanding reputation established for being consistent, hard working and goal oriented.
- Highly focused on productivity with the dynamic interpersonal and leadership skills to develop high performing personnel and build rapport.
- Keen understanding of key financial statements and processes to help build the business to the next level.
- Advanced proficiency in Employee Relations subject matter.
- Proficiency in payroll processing and compliance reporting both at federal and state level.
- Proficiently uses computer software to achieve daily tasks and complete detailed reports (esp. Google Suite, ADP, MS Office, Slack, & Confluence).
Overview
21
21
years of professional experience
Work History
People Operations Director
Vestiaire Collective US
04.2022 - Current
- Oversee all US People Operations for all teams including Payroll, Employee Engagement, Business Partner Support, Organizational Effectiveness and the full employee life cycle including recruiting to onboarding.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Full responsibility for payroll execution and compliance processes.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Established departmental performance goals and provided feedback for underperforming areas.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
People Operations Director
US Tradesy
06.2020 - 04.2022
- Oversee all US People Operations for all teams including Payroll, Employee Engagement, Business Partner Support, Organizational Effectiveness and the full employee life cycle including recruiting.
- Oversee all US People Operations for all teams including Payroll, Employee Engagement, Business Partner Support, Organizational Effectiveness and the full employee life cycle including recruiting.
- Managed complex employee relations issues both domestically and globally; conducted investigations and worked to educate leaders and employees to proactively solve issues by communicating more effectively.
- Assisted in building and implementing global leveling matrix, career growth framework and compensation matrix
- Lead recurring check-in sessions with leadership (including c-suite) within client groups to collaborate with and coach leaders on performancemanagement, organizational planning, change management, employee development and more
- Built and presented training to employees and leaders on various HR topics
- Partnered with external DEI vendor to implement and manage DEI initiatives
- Own US semi-annual performance review process
- Assisted with post-acquisition migration and lead client groups through integration with new global organization
- Handle all employee concerns from compensation inquiries, career pathing to engagement
Director Of People Operations
USHG for Brands Hickory Bird and LiftOff Coffee & Tea
10.2018 - 10.2020
- Responsible for all processes regarding people, culture, pay, development, compensation and rewards
- Responsible for all start-up and operating procedures in 10 locations plus 5 additional (and 25 locations slated through December 2019) in the Dallas, Ft
- Worth Area.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Distribution Center Director
Ulta Beauty
01.2015 - 01.2018
- Responsible for all startup operations, P&L management, and variable labor management for Ulta's 5th Distribution Center and 2nd Distribution Center utilizing Manhattan WMS.
- Drove Distribution Center startup costs down by over $4 million
Led operational ramp up to support 30,000 SKUs, 134 stores, and 40% of all online business in 4 months - Responsible for inbound vendor management; warehouse expansion/contraction to optimize footprint; e-commerce operational efficiency projects such as Next Day/2 Day Shipping and Ship to Store
- Led ramp of 700 associates non-peak and 1200 associates during peak
- Delivered 8% turnover and 94% engagement score in building’s first year; 85% 2nd year
- Created and Implemented operational best practices and routines in order to reduce guest facing short shipments to less than 1% while processing up to 27,000 orders per day during peak operations and 45,000 orders per day during 2nd peak season
Senior Group Leader Inbound, MBP; HR Business Partner and Group Leader in Distribution
Target Corporation
01.2008 - 01.2015
- Build and Lead a productive team of workers to drive organizational results
- Optimize engagement and performance of individuals and teams
- Lead a compliance culture that mitigates legal risk.
Sitel-Cisco Senior Operations Manager
Sitel Corporation
01.2007 - 01.2009
- Recruited and facilitated continuous improvement within entire staff of management, training, front-line and auxiliary employees
- Exceeded goals for improving Account Revenue and soliciting opportunities for new business.
Sitel-Texas Instruments Operations Manager
Sitel Corporation
01.2003 - 01.2007
- Manage shipping and receiving operations of all TI loan product materials
- Create and maintain annual budget for department.
Education
MBA - HR and Supply Chain Operations
Baylor University
Waco, TX05.2008
Bachelors of Science - Biological Sciences
Texas A&M University- Commerce
Commerce, TX05.2002
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Organizational Development
- Budget Management
- Contract and Vendor Management
- Charismatic Leader
- Business Development
- Legal and Regulatory Compliance
Timeline
People Operations Director
Vestiaire Collective US
04.2022 - Current
People Operations Director
US Tradesy
06.2020 - 04.2022
Director Of People Operations
USHG for Brands Hickory Bird and LiftOff Coffee & Tea
10.2018 - 10.2020
Distribution Center Director
Ulta Beauty
01.2015 - 01.2018
Senior Group Leader Inbound, MBP; HR Business Partner and Group Leader in Distribution
Target Corporation
01.2008 - 01.2015
Sitel-Cisco Senior Operations Manager
Sitel Corporation
01.2007 - 01.2009
Sitel-Texas Instruments Operations Manager
Sitel Corporation
01.2003 - 01.2007
MBA - HR and Supply Chain Operations
Baylor University
Bachelors of Science - Biological Sciences
Texas A&M University- Commerce
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