Shameka Eubanks
Pompano Beach
Summary
Compassionate Patient Care Coordinator known for high productivity and efficient task completion. Excel in patient advocacy, care plan coordination, and healthcare administration. Possess strong communication, problem-solving, and organizational skills vital for navigating complex healthcare environments and ensuring optimal patient outcomes. Committed to leveraging empathy and collaboration to enhance patient care delivery.
Overview
13
13
years of professional experience
Work History
Patient Care Coordinator
Holycross Hospital
Fort Lauderdale
04.2023 - Current
- Communicated effectively with healthcare providers to relay patient needs and concerns.
- Maintained accurate patient records and updated information in the electronic system.
- Followed all safety guidelines while transporting patients in a wheelchair or bed.
- Coordinated patient appointments and managed scheduling for medical staff.
Office Manager
A1 Imaging
07.2019 - 09.2022
- Answering the phone and handling patients and Doctor’s office concerns and needs in a timely manner.
- Schedule and Check patients in and out in Athena.
- Update and upload patients chart to Viztek/Pacs.
- Receive referrals electronically through Microsoft outlook or via fax.
- Verify insurance coverage and obtaining authorization or referral if needed.
Customer Service
Better Health Care
09.2016 - 06.2019
- Answering the phone and handling customer concerns on the first call.
- Effectively projecting positive energy at all times.
- Keep patient profiles updated at times.
- Restock medical supplies when needed.
- Coordinated the communication between employees of different departments.
- Provided excellent customer service with good satisfaction.
- Handled all human resources related work.
Front Desk Personnel
Hardrock
10.2016 - 01.2018
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Enter all information via secure database at high speed of customer vehicle detail.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Greet customers entering establishments.
- Maintain clean and orderly checkout areas.
- Resolve customer complaints.
- Answer customers' questions, and provide information on procedures or policies.
Customer Service
Sitel
10.2015 - 09.2016
- Receive inbound calls regarding customer concern.
- Investigate fraudulent transactions.
- Ensure quality assurance though policy and procedure at all times.
- Assist with all questions and/or concerns regarding customer accounts.
- Resolve issues referring back to company policy and procedure.
- Conduct conflict resolution by extending positive feedback.
- Exert quality assurance on all calls.
Service Advisor
Convergys
02.2014 - 10.2015
- Maintain broad knowledge of products, pricing, promotions and procedures.
- Responsible for achieving specific sales business targets and maximizing sales.
- Listen attentively to customer needs and concerns.
- Demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Contribute ideas on ways to resolve problems to better serve the customer and/or productivity.
Customer service representative
Cypress Community Hospital
04.2012 - 01.2014
- Responding to inbound calls from agents or their support staff.
- Analyzing information provided by the caller to determine the appropriate resolution.
- Input patient information into a computer system and verify necessary physician referrals and insurance authorizations.
- Conducted and ensured the enrollment procedures were properly filed and completed in both the computer system and hard copy.
Insurance Specialist
International Institute of sleep
- Multi-Tasking answering phones and handling task on first call.
- Verify patient insurance coverage and co-pays.
- Submit authorization request via telephone and web portal.
- Coordinate with Doctors office and insurance for peer to peer.
- Maintain knowledge of insurance changes and cpt codes.
Education
Associate of Science - Nursing
Broward College
Fort Lauderdale, FL12-2026
Medical Assistance Program -
Florida Career College
01.2016
Skills
- Clinical practice operations
- Inventory management
- HIPAA compliance
- Healthcare system navigation
- Organizational skills
- Medical instrument sterilization
Timeline
Patient Care Coordinator
Holycross Hospital
04.2023 - Current
Office Manager
A1 Imaging
07.2019 - 09.2022
Front Desk Personnel
Hardrock
10.2016 - 01.2018
Customer Service
Better Health Care
09.2016 - 06.2019
Customer Service
Sitel
10.2015 - 09.2016
Service Advisor
Convergys
02.2014 - 10.2015
Customer service representative
Cypress Community Hospital
04.2012 - 01.2014
Insurance Specialist
International Institute of sleep
Associate of Science - Nursing
Broward College
Medical Assistance Program -
Florida Career College
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