ShaMeka Gray, AIC

Duties: Responsibilities involved handling all duties of the Fingerprint Technicians and Notaries

• Hired all staff, provided training, purchasing, sales, securing new clients.
• Secured new contract with companies to to meet changing needs of clients.
• Utilized strong work ethics and customer service.
• Client base was of all social and cultural backgrounds.
• Manage day-to-day business operations.

• Delegated claims tasks strategically and monitored progress for timely completion.
• Prepared, calibrated, and monitored production levels to achieve targeted claim goals.
• Monitored team performance to identify productivity improvement opportunities.
• Collaborated with cross-functional teams to maintain project progress.
• Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
• Attended staff development meetings and applied information from those events into daily activities.
• Reviewed daily claim requirements and forecasts and delegated work for optimal coverage.
• Manage a team of 25 or more Claims Adjusters & Team Managers and monitored claim progression.
• Daily team huddles to provide my team with updates on claim processes and changes.
• Performed daily claim reviews and provided feedback/evaluations on each team member.
• Approved reserves and payment amount up to $60,000.
• Administered Action Plans to Claims Adjusters for performance purposes.
• Responsible for releasing Claims Advisors due to performance and/or workload decrease.
• Process residential claims, supplement claims, and personal property claims damaged caused by wind, hail and/or water. Review policies to grant or deny coverage as warranted.
• Reviewed and approved denial letters as needed.
• Handled escalations by contacting Insured to provide claim resolution or policy understanding.
• Investigated claims by reviewing photos, statements, estimates, and educate Claim Adjusters and Insured on policy language.

As an Independent Claims Adjuster, I have 16 years of combined claim handling experience for various firms and Insurance carriers.

Claims:

• Field & Desk
• Residential
• Auto
• Commercial
• Environmental
• Litigation
• Large Loss

Daily Claims:

• Theft
• Lightning
• Smoke & Fire
• Water & Freezing

Catastrophe Claims:

• Hurricane
• Floods
• Wildfires
• Tornado
• Hail