Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Shameka Harris

Ruskin,FL

Summary

Ambitious Quality Specialist with a track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing, planning, and executing operational techniques.

Overview

24
24
years of professional experience

Work History

Quality Assurance Specialist/Telesales Representative

OneTouch Direct
11.2015 - Current
  • Assisted with developing and implementing quality assurance improvements based on call evaluation results.
  • Reviewed and scored calls made utilizing company-defined quality monitoring standards
  • Performed call audits to monitor regulatory compliance.
  • Provided ongoing feedback to management and call representatives to foster improvement.
  • Created and revised procedures, checklists and job aids to reduce errors.

Framing Manager

Michaels
07.2007 - 10.2015
  • Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
  • Monitored construction sites for compliance with safety regulations and adherence to standards.
  • Established and maintained relationships with vendors to source affordable and high quality materials and equipment for framing projects.
  • Tracked project costs and other financial metrics to maximize profitability.
  • Prepared detailed project estimates and reports for management review.

Department Manager

Wal- Mart
03.2001 - 07.2007
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Customer Service Rep

CCCI, Bruce B
04.1999 - 04.2001
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Provided primary customer support to internal and external customers.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

Certificate Pharmacy Technician - Pharmacy Technology

Concorde Career College
06.2005

Skills

  • 30 Line Switchboard
  • 30 Words a Minutes
  • Microsoft Word
  • Microsoft Exel
  • Word Office
  • Problem Solving
  • Computer Skills
  • Outlook Express
  • Microsoft Windows
  • Data Entry
  • Critical Thinking

Additional Information

  • Managing the Store Opening and closing the store Counting and verifying drawers Balancing the safe Managing Staffing Interviewing prospective employees Make schedule based on availability Making sure each employee is properly trained Managed projects and achieved project Schedule goals Set goals for each associate so that they would reach their weekly goals Role playing with associates to ensure that they are comfortable selling products. Provided templates and suggestions to help associates reach their goals. Established good working relationships with customers Establish a relationship by knowing each customer by their name Remember all important details of your conversation Follow up with a call of appreciation

Timeline

Quality Assurance Specialist/Telesales Representative

OneTouch Direct
11.2015 - Current

Framing Manager

Michaels
07.2007 - 10.2015

Department Manager

Wal- Mart
03.2001 - 07.2007

Customer Service Rep

CCCI, Bruce B
04.1999 - 04.2001

Certificate Pharmacy Technician - Pharmacy Technology

Concorde Career College

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Shameka Harris