Shameka Johnson
Frisco,TX
Summary
I am a Dedicated and compassionate worker resolving issues effectively. Seeking a position that I can work at a steady pace environment and career growth opportunities and ability to utilize my skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor
The Nazarene
08.2023 - 01.2024
- Developed and implemented customer service policies to enhance satisfaction.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Evaluated employee performance and coached and trained to improve weak areas.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Monitored workflow to improve employee time management and increase productivity.
- Created and managed project plans, timelines and budgets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Hc& insurance operations Associate
NTT Data
04.2021 - 09.2023
- Meet & Exceed Production, Productivity and Quality goals
- Process Insurance Claims timely and qualitatively
- Review medical documents, policy documents, policy history, Claims history, system notes and apply the trained client level business rules to make appropriate Claims decisions, call out claims trends and flag fraud activities
- Analyze customer queries to provide timely response that are detailed and ordered in logical sequencing
- Cognitive Skills include language, basic math skills, reasoning ability with excellent written and verbal communication skills
- Stay up to date on new policies, processes, and procedures impacting the outcome of Claims processing
- Continuous learning to ramp up on the knowledge curve to be the SME and to be compliant with any certification as required to perform the job
- Be a team player and work seamlessly with other team members on meeting customer goals
- Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by Claims function
- Handle reporting duties as identified by the team manager
- Handle claims processing across multiple products/accounts as per the needs of the business.
Supervisor AAA headquarter
Allied security
07.2018 - 06.2020
- Trained new security professionals
- Reviewed and enforced Allied-Universal regulations with all personnel
- Reviewed expectations/requirements of security personnel while working at AAA-Coppell, TX
- Reviewed and communicated procedures for issuance of access badges
- Insured monthly AAA statistics are documented as required by AAA Client
- Trained security professionals on termination procedures for AAA employees
- Trained security personnel on the use of the checkpoint system
- Created personnel schedules and communicated the need for additional staff to Allied Universal management staff
- Performed security patrols as required
- Answer question and assist guests and client
- Ensure the facility is provided with high quality security services to protect people and property
- Monitor lobby and closed circuit television system Patrol the facility on foot or vehicle
- Granted access to areas based on identification and kept logs of visitors
- Report any kind of safety concerns.
Customer service Technician
Overhead Door
05.2018 - 05.2019
- Handle customer inquiries and complaints
- Provide information about the product and services
- Troubleshoot and resolve product issues and concerns Document and update customer records based on interaction
- Develop and maintain a knowledge base of the evolving product and services Other duties as assigned by supervisors.
Assistant Manager
King China Express
03.2015 - 01.2019
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Cedar Valley College
Diploma -
Cedar Hill high school
06.2014
Skills
- Ability to Work Under Pressure
- Adaptability
- Ability to Multitask
- Effective Time Management
- Ability to learn new skills quick
- Data Collection and Analysis Skills
- Microsoft Office
- Customer Service
- Excel proficient
References
References available upon request
Certification
Food handler
TABC
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Supervisor
The Nazarene
08.2023 - 01.2024
Hc& insurance operations Associate
NTT Data
04.2021 - 09.2023
Supervisor AAA headquarter
Allied security
07.2018 - 06.2020
Customer service Technician
Overhead Door
05.2018 - 05.2019
Assistant Manager
King China Express
03.2015 - 01.2019
Cedar Valley College
Diploma -
Cedar Hill high school
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