Shameka Link
Miami,FL
Summary
Accomplishments & Projects
- Supported the CEO lead engineer on IT restructuring project improving network efficiency by 30%
- Optimized data flow reducing latency by 15%
- IT support successful resolutions for devices and software
Overview
10
10
years of professional experience
Work History
Junior Network Support Engineer
AtSane Technology
03.2025 - Current
- Perform network maintenance to ensure networks operate correctly with minimal interruption.
- Installing and upgrading network hardware for clients in setup and configuration.
- Work closely with software vendors to report and resolve any identified issues, ensuring that the technology environment remain stable and reliable for clients/users.
IT Service Desk Associate
Conduent
12.2023 - Current
- Serve as a reliable escalation point for complex technical issues requiring advanced expertise or collaboration with other departments within the organization.
- Managed system updates and troubleshooting for 200+ company devices, improving efficiency by 20%
- Manage IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
IT Technical Support Specialist
AtSane Technology
02.2024 - 03.2025
- Reduced downtime for clients by providing efficient technical support and timely issue resolution.
- Assisted in the selection and deployment of enterprise-wide applications that met business requirements while minimizing cost and complexity.
- Leverage preventative monitoring tools to proactively identify potential system security challenges, diagnose technical repairs and outages.
IT Field Support Technician
Reboot The Block
12.2021 - 12.2023
- Support remote users by troubleshooting connectivity issues ensuring seamless access from offsite remote and local locations.
- Configure new workstations, routers, printers, other peripheral devices and conduct system backups.
- Provided training for junior technicians in network support best practices, contributing to overall team growth and skill development.
Fulfillment Associate
Amazon
06.2018 - 05.2023
- Assist the area manager in shift duties and support IT staff in inventory and tracking of company equipment.
- Streamlined order processing and proficiently consolidating orders.
- Certified problem solver of order audits, onboarding trainer specialist of newly hired associates.
Assistant Instructor
Barrington Academy
08.2016 - 06.2017
- Maintained accurate records of student attendance, grades, and progress reports for instructor review and feedback.
- Coordinated and assisted instructors in developing more effective curriculum materials, resulting in better student understanding and higher performance.
- Supervised group projects and facilitated the development of critical thinking and in-depth analysis from multiple perspectives.
Education
Associate of Science -
Tallahassee College
Skills
- Troubleshooting
- Network Configuration
- Ticket management
- Root-cause analysis
- Virtualization technologies
- IT Support
- Protocols management & optimization
Timeline
Junior Network Support Engineer
AtSane Technology
03.2025 - Current
IT Technical Support Specialist
AtSane Technology
02.2024 - 03.2025
IT Service Desk Associate
Conduent
12.2023 - Current
IT Field Support Technician
Reboot The Block
12.2021 - 12.2023
Fulfillment Associate
Amazon
06.2018 - 05.2023
Assistant Instructor
Barrington Academy
08.2016 - 06.2017
Associate of Science -
Tallahassee College