Shameka Midgette
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator
GOALS Aesthetics & Plastic Surgery
01.2020 - 08.2023
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Discussed plastic surgery procedures with clients and assisted them in choosing best surgical package based on budget and/or aesthetic need increasing average procedural cost by 15%
- Managed over 25 customer calls per day, confirming necessary financial information, while conducting payment transactions via all forms of payment
- Maintained confidentiality of patient data and conditions ensuring services comply with state and federal regulatory requirements including HIPPA laws and guidelines.
- Worked with patients to schedule pre op testing and post op care.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Trained new staff on filing, phone etiquette and other office duties
Head Catering Chef/Business Co-Owner
Lushious Delights Catering
07.2011 - 01.2020
- Created catering menu based upon client specifications, event type, dietary needs, and budget.
- Developed and launched marketing campaigns utilizing social media marketing strategies
- Supervised safe handling of all aspects of kitchen including equipment, food storage/preparation, cleaning
- Maintained inventory of supplies, equipment and food. Prepared invoices and assisted with payroll
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques
- Prepared bank deposits and handled business sales, returns and transaction reports
- Interacted well with customers to build connections and nurture relationships
Receptionist
Sprint Corp
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Operated multi-line telephone system to answer and direct high volume of calls
- Scheduled departmental meetings
- Handled cash transactions and maintained sales and payments records accurately
Inbound Call Center Representative
ChaseMellon Shareholder Services
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Identified consumer needs, clarified information and researched issues to provide alternate solutions for payment concerns
- Completed paperwork within established guidelines to document consumer requests
Cashier Supervisor
Century 21 Department Store
- Calculated purchase totals and completed transactions via cash, check and/or credit card
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Assisted customers in need to promote pleasant shopping experiences and encourage return businessQuickly and accurately counted drawers at start and end of each shift.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
Sales Associate
Daffy's Department Store
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Hospitality and Tourism Management Certificate -
Florida Atlantic University
Boca Raton, FL04.2020
Food Protection Certificate - Food Safety
NYC Department Of Health
New York2012
Coursework - Business Administration And Management
College of Staten Island CUNY
New York, Staten Island, NY1998
Diploma -
Franklin K Lane HS
Brooklyn, NY1997
Skills
- Excellent Verbal and Communication Skills
- Filing and data archiving
- Invoice Processing
- Calendar Management
- Social media knowledge
- 50 WPM typing speed
- Credit and collections
- Computer Proficiency
- Time management
- Relationship building
- Multi-tasking
Timeline
Patient Care Coordinator
GOALS Aesthetics & Plastic Surgery
01.2020 - 08.2023
Head Catering Chef/Business Co-Owner
Lushious Delights Catering
07.2011 - 01.2020
Hospitality and Tourism Management Certificate -
Florida Atlantic University
Food Protection Certificate - Food Safety
NYC Department Of Health
Coursework - Business Administration And Management
College of Staten Island CUNY
Diploma -
Franklin K Lane HS
Receptionist
Sprint Corp
Inbound Call Center Representative
ChaseMellon Shareholder Services
Cashier Supervisor
Century 21 Department Store
Sales Associate
Daffy's Department Store
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