Shameka Randolph
Orangeburg,SC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
South Carolina State University
12.2023 - Current
- A reliable point of contact for visitors, faculty, staff, and students over the phone, by email or in person
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinates meetings and events for the department.
- Responsible for creating requisitions for purchases through the university and outsourced companies (ex. Travel expenses, office supplies, refreshments)
- Ensure that all paperwork is reviewed, completed, signed, and filed properly for future references
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Chiropractic Assistant
Gamble Chiropractic Clinic
09.2023 - 11.2023
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Used empathy and patience while working personally with clients as I performed small procedures to help alleviate pain and discomfort
- Ensured that paperwork was completed and filed properly
Phone/Chat/Email Agent
Alorica
10.2021 - 06.2023
- Utilized communication skills by showing empathy and using problem-solving skills
- Responsible for keeping consumers PII safely and securely stored in a secure computer database.
- Recording consumers account with detail and accuracy.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Handled over 100 social media posts daily.
- Handled over 50 chats daily.
Server
Antley’s BBQ
05.2019 - 10.2021
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
Education
Cosmetology License - Hair, Skin And Nails.
Kenneth Shuler School of Cosmetology
Columbia, SC06.2016
High School Graduate -
Orangeburg Wilkinson High School
Orangeburg, SC05.2010
Skills
- Problem Solving
- Clear Communication
- Computer and technology savvy
- Punctuality
- Flexibility
- Adaptability
- People person
- Handling money
- Knowledge in Microsoft Office programs
References
- Velvet Felder, Mentor, 803-664-4801, Orangeburg, SC
- Dr. Gregory Franklin, Former Manager, 803-920-2364, Columbia, SC
- Cynthia Middleton, Church Member, 803-628-0104, St. Matthews, SC
Timeline
Administrative Assistant
South Carolina State University
12.2023 - Current
Chiropractic Assistant
Gamble Chiropractic Clinic
09.2023 - 11.2023
Phone/Chat/Email Agent
Alorica
10.2021 - 06.2023
Server
Antley’s BBQ
05.2019 - 10.2021
Cosmetology License - Hair, Skin And Nails.
Kenneth Shuler School of Cosmetology
High School Graduate -
Orangeburg Wilkinson High School