Shameka Reddick
Tampa,FL
Summary
Experienced Payment processor, Data entry, and Customer Service rep with over 13 years of authoritative experience, I am seeking to obtain challenging positions utilizing my abilities developed through my experiences with the opportunity for professional growth.
Overview
12
12
years of professional experience
Work History
Troubleshooting customer service rep
Intouchcx
Clearwater
03.2023 - 10.2023
- Resolve customer complaints via phone, email, mail or social media
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade accounts
- Assist with placement of orders, refunds, or exchanges
- Knowledgeable of automated systems such as Word, Excel, Power point, Outlook, and other Microsoft Office systems
- Excellent Customer Service Experience
- Able to interpret and apply personnel regulations
- Advise and analyze financial documents for completeness and missing accounting information
- Research, analyze, and compute information to compile accurate data
- Competent in operation of a multiple cash register
- Assist as a team player in various projects
- Record various confidential information
- Work in a stressful work environment
- Flexible and multitask in the workplace
- Balanced daily financial transactions
- Practiced loss prevention procedures
- Sell a variety of merchandise to customers using salesmanship and courtesy
- Received and transmitted electronic mail
- Developed excellent communication skills
- Trained in critical thinking and problem solving
- Used advanced functions of word processing software.
Medical Assistant
Instic Health LLC
Tampa
09.2021 - 09.2022
- Opening and closing of practice
- Front desk greets all visitors and check patients in for appointments
- Provide New Patients with appropriate forms for first visit
- Verifies insurance information as necessary
- Collects any copays and balances due
- Familiar with EMR to verify address, telephone and any other information with established patients for accuracy; updating patient record in the EMR and insurance as necessary
- Verifies insurance benefits on all new and established patients if not done prior to appointment
- Scheduling appointments
- Verifies that appropriate referrals are on file prior to patient visit using KEPRO
- Answer telephones
- Take messages for staff and patients
- Call pharmacy for patients and provider.
Customer Service Outbound
H2insight
Tampa, FL
05.2020 - 02.2022
- Making prospect calls for insurance companies offering Home and Auto quotes to see if they would like to receive a call back from an agent
- Reviews and responds to written provider disputes, clearly and articulately outlining the payment discrepancy to the provider
- Thoroughly researches post payment claims and takes appropriate action to resolve identified issues within turnaround time requirements and quality standards.
Social Media Moderation
Cognizant
Tampa
05.2017 - 12.2019
- Remove content from social media platforms that violates the rules and regulations
- Thoroughly researches post reported by users and took appropriate action to resolve identified issues within turnaround time requirements and quality standards.
A & A Appointing Team
Kelly Services
Tampa
12.2016 - 02.2017
- Setting up doctor appointments for the veterans
- Contact the Physician's Office to make the appointment for the veteran, contact the veteran to verify appointment information and to see if any changes need to be made
- Stay in communication with the Veterans Administration Office to make sure we are all on the same page as far as cancelling appointments, changes in service or provider, and making sure veteran account information is up to date
- MOD9, Data Entry and Indexing the information given to us from the VA into our systems so we are in link with the VA to assist the Veterans such as medical documentation and Consult.
Customer Service & Delivery Driver
Tampa Bay Times
Tampa
02.2015 - 02.2017
- Drive personal vehicle to newspaper warehouse to collect newspaper for customer delivery
- Roll & bag newspapers for the customers on assigned route
- Deliver Newspapers to customers preferred location
- I.e
- Driveway, front door, sidewalk, lawn.
Service Continuity Team, Customer Service Representatives
Stream Global
Tampa
03.2014 - 02.2015
- Assisting customers with SIRIUS Radio either in a vehicle or in their home on a portable radio
- Activating and deactivating radios for the customer; Sending out refresh signals if radio is not working or missing channels after activation
- Cancelling out service for the customer
- Taking credit card payments
- Going over packages and pricing for the customer; going over account info for the customer and answering any questions the customer may have.
Reservation Customer Care Agent, Customer Service Representatives
Hilton Reservations
Tampa
12.2013 - 04.2014
- Taking inbound calls from guests who are interested in making reservations or needing Hotel information
- Responsible for placing, cancelling, or modify reservations
- Handled all payment processing including, credit card payment, debit card or cash payment applications
- Offer upgrades to room reservations and also for special occasions
- Update account information when needed i.e
- Contact number & billing address
- Providing outstanding customer service.
Customer Care Representative (CCR)
Teletech
Tampa
04.2012 - 01.2013
- Responsible for assisting customers with online orders from the BestBuy website
- Responsible for assisting customers with purchases, price checks, product searches, and general product questions
- Extensive knowledge of the shipping process for delivery requests
- Handled updating customer account information, process credit card payments and any other assistance the customer may need.
Education
High School Diploma -
A.P. Leto High School
Tampa, FLSkills
- Data Entry
- Payment Processing
- Credit Card Payments
- Cash Payment Application
- Customer Needs Assessment
- Active Listening
- Communication Documentation
- Switchboards
- Cash handling
- Administrative Duties
- MS Office Proficiencies (Data Entry/Maintenance)
Classification
Confidential
References
References upon request
Timeline
Troubleshooting customer service rep
Intouchcx
03.2023 - 10.2023
Medical Assistant
Instic Health LLC
09.2021 - 09.2022
Customer Service Outbound
H2insight
05.2020 - 02.2022
Social Media Moderation
Cognizant
05.2017 - 12.2019
A & A Appointing Team
Kelly Services
12.2016 - 02.2017
Customer Service & Delivery Driver
Tampa Bay Times
02.2015 - 02.2017
Service Continuity Team, Customer Service Representatives
Stream Global
03.2014 - 02.2015
Reservation Customer Care Agent, Customer Service Representatives
Hilton Reservations
12.2013 - 04.2014
Customer Care Representative (CCR)
Teletech
04.2012 - 01.2013
High School Diploma -
A.P. Leto High School