Shameka Sapp
Jacksonville
Summary
Customer service professional with reputation for achieving high customer satisfaction and team performance. Proven track record of effectively managing customer interactions and resolving issues promptly. Known for fostering collaborative team environments and adapting to dynamic workplace needs. Skilled in conflict resolution and communication, ensuring consistent results and reliability.
Overview
9
9
years of professional experience
Work History
Leasing Specialist
Colony at Deerwood
09.2024 - 05.2025
- Managed leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
- Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
- Set appointment times for individuals to tour facilities and see available units.
Leasing Specialist
Lofts at Brooklyn
04.2023 - 07.2024
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Assisted property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
- Collected, completed, and processed lease applications.
Client Solutions Specialist
Everbank
02.2023 - 03.2024
- Answer inbound/outbound calls from clients regarding their bank accounts. Providing balances, completing transfers, providing knowledge on different types of bank accounts.
- Implemented innovative marketing strategies that generated new leads and expanded the company''s clientele base.
- Enhanced client satisfaction by delivering customized solutions for their specific needs.
Inbound Sales Representative
ADT
03.2022 - 03.2023
- Answered inbound/outbound calls to sale security to potential clients.
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
Sales Representative
Comcast
06.2019 - 03.2022
- Assist inbound customers with purchasing different lines of business.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Banker
Concentrix
02.2019 - 06.2019
- Answer 100+ calls daily, disputing charges, providing balances, going over recent transactions, etc.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
LEASING AGENT
CHARTER LANDING
05.2018 - 11.2018
- Greet prospects/tenants Lease out apartments Take/Post rent payments Create market surveys
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
Technical Support Agent
Convergys
01.2018 - 06.2018
- Provided technical support for plant operations, troubleshooting issues and ensuring efficient production.
- Provided technical support to project stakeholders to help meet project objectives.
- Increased sales revenue by providing exceptional product knowledge and technical support to customers.
- Provided technical support during live events, ensuring smooth transmission and resolving issues promptly.
TECHNICAL AGENT
GC SERVICES
12.2016 - 01.2018
- Assisted K12 online school students with software/hardware issues with their computer I.E. Disabling firewalls, Clearing Cache and Cookies, running virus scans, Force restarting computer's, diagnosing hardware.
- Conduct daily network backup operations, Troubleshoot hardware and software issues in person, remotely and via phone Walked students/parents through navigating the online program. Informed parents how to enroll their student etc.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
ASSISTANT MANAGER
LIDS
01.2016 - 12.2017
- Meeting and Exceeding sales goals
- Handled scheduling duties to ensure that the store was properly always staffed.
- Counted cash drawers and made bank deposits.
- Interviewed job candidates and made staffing decisions.
- Assigned employees to specific duties to best meet the needs of the store.
- Scheduled and led weekly store meetings for all employees, Reported to the district manager regarding all store and staff issues.
- Completed profit and loss performance reports.
- Trained and developed new associates on POS system and key sales tactics.
- Conducted store inventories once per quarter.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
HIGH SCHOOL DIPLOMA - GENERAL STUDIES
RIBAULT SENIOR HIGH SCHOOL
Jacksonville, FL06-2014
Skills
- Proficient in MS office
- Experience with Yardi and CRM
- Self-awareness
- Motivational skills
- Task delegation
- Creativity enhancement
- Multi-tasker
- Verbal and written communication
- Leadership development
Timeline
Leasing Specialist
Colony at Deerwood
09.2024 - 05.2025
Leasing Specialist
Lofts at Brooklyn
04.2023 - 07.2024
Client Solutions Specialist
Everbank
02.2023 - 03.2024
Inbound Sales Representative
ADT
03.2022 - 03.2023
Sales Representative
Comcast
06.2019 - 03.2022
Banker
Concentrix
02.2019 - 06.2019
LEASING AGENT
CHARTER LANDING
05.2018 - 11.2018
Technical Support Agent
Convergys
01.2018 - 06.2018
TECHNICAL AGENT
GC SERVICES
12.2016 - 01.2018
ASSISTANT MANAGER
LIDS
01.2016 - 12.2017
HIGH SCHOOL DIPLOMA - GENERAL STUDIES
RIBAULT SENIOR HIGH SCHOOL