Shameka Simmons
Kalamazoo,MI
Summary
Diligent Customer Service Rep with 3+ years experience at a high volume call center. Seeking to leverage fast paced work ethics with top rated customer service(100%) to help Amazon grow and meet future demands as the new delivery driver.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Picker Packer
Harrison Packing Co.
Kalamazoo , MI
12.2021 - 05.2023
- Pulled orders quickly to maintain demanding productivity goals.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Worked fast to meet assigned daily picking quotas.
- Sorted and organized items in designated areas for easy access.
- Followed safety protocols and procedures to minimize workplace accidents.
Customer Service Representative
PNC Call Center
Kalamazoo, MI
11.2019 - 11.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Machine Operator
Colonial Engineering Inc.
Portage, MI
01.2017 - 10.2019
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Complied with company and OSHA safety rules and regulations.
- Kept detailed production records and identified hold-ups.
- Replenished materials and supplies as needed to maintain production.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Used precision measuring tools, micrometers and calipers to meet required product specifications.
Education
GED/General - General High School
Morrow Technical Adult Education
Morrow, GA 05.2004 - 06.2004
Interior Design Certificate - Interior Design
Interior Design Institute
Las Vegas, NV 06.1994 - 06.1995
CNC Certificate - CNC Operator
KVCC Groves
Oshtemo, Michigan 12.2018 - 04.2019
None - Paralegal Studies
Gwinnett College
Lilburn, GA 05.2009 - 01.2010
Skills
Report preparation
Sales expertise
Complaint resolution
Stock management
Receiving support
Professional telephone demeanor
Recordkeeping strengths
Service standard compliance
Account management
Technical Support
POS systems expert
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Picker Packer
Harrison Packing Co.
12.2021 - 05.2023
Customer Service Representative
PNC Call Center
11.2019 - 11.2021
CNC Certificate - CNC Operator
KVCC Groves
12.2018 - 04.2019
Machine Operator
Colonial Engineering Inc.
01.2017 - 10.2019
None - Paralegal Studies
Gwinnett College
05.2009 - 01.2010
GED/General - General High School
Morrow Technical Adult Education
05.2004 - 06.2004
Interior Design Certificate - Interior Design
Interior Design Institute
06.1994 - 06.1995