Shameka Simmons
Kalamazoo,MI
Summary
Diligent Customer Service Rep with 3+ years experience at a high volume call center. Seeking to leverage fast paced work ethics with top rated customer service(100%) to help Amazon grow and meet future demands as the new delivery driver.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Picker Packer
Harrison Packing Co.
Kalamazoo , MI
12.2021 - 05.2023
- Pulled orders quickly to maintain demanding productivity goals.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Worked fast to meet assigned daily picking quotas.
- Sorted and organized items in designated areas for easy access.
- Followed safety protocols and procedures to minimize workplace accidents.
Customer Service Representative
PNC Call Center
Kalamazoo, MI
11.2019 - 11.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Machine Operator
Colonial Engineering Inc.
Portage, MI
01.2017 - 10.2019
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Complied with company and OSHA safety rules and regulations.
- Kept detailed production records and identified hold-ups.
- Replenished materials and supplies as needed to maintain production.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Used precision measuring tools, micrometers and calipers to meet required product specifications.
Education
GED/General - General High School
Morrow Technical Adult Education
Morrow, GA 05.2004 - 06.2004
Interior Design Certificate - Interior Design
Interior Design Institute
Las Vegas, NV 06.1994 - 06.1995
CNC Certificate - CNC Operator
KVCC Groves
Oshtemo, Michigan 12.2018 - 04.2019
None - Paralegal Studies
Gwinnett College
Lilburn, GA 05.2009 - 01.2010
Skills
Report preparation
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Picker Packer
Harrison Packing Co.
12.2021 - 05.2023
Customer Service Representative
PNC Call Center
11.2019 - 11.2021
CNC Certificate - CNC Operator
KVCC Groves
12.2018 - 04.2019
Machine Operator
Colonial Engineering Inc.
01.2017 - 10.2019
None - Paralegal Studies
Gwinnett College
05.2009 - 01.2010
GED/General - General High School
Morrow Technical Adult Education
05.2004 - 06.2004
Interior Design Certificate - Interior Design
Interior Design Institute
06.1994 - 06.1995
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