Shameka Simpson
Greensboro,NC
Overview
9
9
years of professional experience
Work History
Learning and Development Analyst
National General Insurance Company
07.2021 - Current
- Develops and implements Learning & Development strategies and programs to deliver efficient, customer-focused products aligned with business goals.
Material Damage Telephone Claims Representative
National General Insurance Company
06.2020 - 07.2021
- Assessed coverage, liability, and damages; adjusted and negotiated claims.
- Collaborated with fraud and subrogation teams for optimal outcomes.
- For claims involving fraud or subrogation, partners with assigned reps from those areas to achieve best outcome
- Conducted thorough investigations of auto claims with discretion and independence.
- Managed high call volume, prioritizing tasks for timely case resolution.
- Handled complex claims under pressure, using problem-solving skills.
- Adapted quickly to changing company policies, procedures, or technology updates—ensuring seamless service delivery at all times.
- Coordinated effectively with other departments as needed when handling interrelated claims or escalating issues requiring further attention outside of my scope as a Telephone Claims Representative.
- Streamlined department workflow by collaborating closely with team members, sharing best practices, and assisting peers when needed.
Senior Claims Call Center Specialist
National General Insurance Company
06.2017 - 06.2020
- Training new hires for the Claims Call Center Specialist role in the North Carolina and Mexico offices and remotely
- Creating presentations/newsletters to relay updates or information using Microsoft Word, PowerPoint, Excel, Prezi, Canva
- Conducting refresher sessions for tenure employees
- Propose new options to conduct processes
Claims Call Center Specialist
National General Insurance Company
08.2015 - 06.2017
- Answer questions pertaining to an existing claim and being able to determine the proper course of action
- Mastering initial loss taking skills and claim set up using EPIC and NPS
- Responsible for handling new loss reports ranging from severe human trauma to minor losses
- Maintaining a relationship with current policyholders and developing a relationship with possible future customers
- Assisted customers by answering questions and responding to inquiries.
Education
Bachelor’s Degree - Psychology
Winston Salem State University
Winston Salem, NC01.2014
Skills
- E-learning development
- Organizational development
- Training delivery
- Cross-cultural communication
- Claims Settlement
Timeline
Learning and Development Analyst
National General Insurance Company
07.2021 - Current
Material Damage Telephone Claims Representative
National General Insurance Company
06.2020 - 07.2021
Senior Claims Call Center Specialist
National General Insurance Company
06.2017 - 06.2020
Claims Call Center Specialist
National General Insurance Company
08.2015 - 06.2017
Bachelor’s Degree - Psychology
Winston Salem State University
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