Summary
Overview
Work History
Education
Skills
Timeline
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Shameka Smith

Phoenix,AZ

Summary

Authorized to work in the US for any employer


Well-qualified familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.


An Brand Ambassador dedicated to driving awareness and promoting market growth. Experienced in researching, hosting and coordinating marketing events. Skilled in helping customers find desirable products and boosting sales.


Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

10
10
years of professional experience

Work History

Brand Ambassador

IMix Studios LLC
11.2022 - 04.2023
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
  • Communicated product information with confidence and educated consumers about company.
  • Engaged, educated and befriended customers to deliver amazing shopping experience.
  • Showed understanding of customer's personal style and preferences when offering product advice.

Customer Service Agent

24-7 Intouch
09.2021 - 05.2022
  • Working from home as a, service rep for Turbo Tax
  • Responded to customer requests for products, services, and company information

Agent Staff

TELETEC
01.2019 - 04.2020
  • Call Center , assist customers for their Verizon account

Store Manager

Tropical Smoothie Cafe
07.2017 - 12.2018
  • Scheduling , Inventory , Data Base , & Training
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
  • Completed point of sale opening and closing procedures
  • Managed inventory control, cash control, and store opening and closing procedures
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback

Shift Manager

McDonald's
01.2014 - 06.2017
  • Inventory Management , Scheduling, Training,
  • Team Member
  • Target

Crew Member

McDonald's
12.2012 - 05.2013

Education

High School Diploma -

SIATech High School
Los Angeles, CA
06.2012

Certificate - Office Administration

Los Angeles Job Corps
Los Angeles, CA
05.2012

Skills

  • Microsoft Office , PowerPoint , Excel (1 year)
  • Shift Supervisor
  • Team Member
  • Food Service
  • Crew Member
  • Front Office
  • Front Desk
  • Office Admin
  • Phone Etiquette
  • Store Management Experience
  • Sales
  • Cash Handling
  • Inventory Control
  • Data Entry
  • Typing
  • Management
  • Computer Operation
  • Computer Skills
  • Microsoft Outlook
  • Microsoft Word
  • Office Management
  • Word Processing
  • Certifications and Licenses
  • Office Administration
  • June 2012 to Present
  • Assessments
  • Customer service — Highly Proficient
  • Customer service & satisfaction
  • Measures a candidate's ability to respond to customer situations with sensitivity
  • Written communication — Familiar
  • Measures a candidate's ability to convey written information using proper grammar rules
  • Full results: Familiar
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field
  • Team Meetings
  • Providing Feedback
  • Customer Experience Improvement
  • Account Penetration
  • Social Orientation

Timeline

Brand Ambassador

IMix Studios LLC
11.2022 - 04.2023

Customer Service Agent

24-7 Intouch
09.2021 - 05.2022

Agent Staff

TELETEC
01.2019 - 04.2020

Store Manager

Tropical Smoothie Cafe
07.2017 - 12.2018

Shift Manager

McDonald's
01.2014 - 06.2017

Crew Member

McDonald's
12.2012 - 05.2013

High School Diploma -

SIATech High School

Certificate - Office Administration

Los Angeles Job Corps

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Shameka Smith