Shameka Stallworth

Performed efficient installation of parts on water heaters to ensure functionality.

Adapted to multiple responsibilities, ensuring operational efficiency during staff shortages.

• Increased production efficiency by assembling components quickly and accurately.
• Enhanced workplace safety by maintaining a clean and organized work area at all times.
• Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
• Assembled components with minimal supervision, exceeding expected project milestones.
• Collaborated effectively with team members to meet production targets consistently.
• Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Communicated with production team members about quality issues.
• Inspected quality of products, taking note of functionality, appearance and other specifications.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
• Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
• Identified and documented quality discrepancies for management to develop resolutions.

• Laid out materials and system components to prepare for installation.
• Operated tools, equipment, and machinery according to safety standards.
• Installed complete systems at new residential and business construction sites.
• Enhanced customer satisfaction by providing timely and accurate installations.
• Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
• Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
• Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.