Shameka Thomas
LaFayette
Summary
Customer service professional with extensive experience in resolving customer issues efficiently. Recognized for strong team collaboration and consistently achieving positive outcomes. Demonstrates reliability and adaptability alongside excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
GLOVIS America
03.2022 - Current
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintain servers and systems to keep networks fully operational during peak periods.
- Provide exceptional customer service by promptly addressing problems reported by endusers.
Supervisor
Talecris Plasma Center
07.2021 - 02.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Administrative Assistant
SiO2 Medical Products
07.2019 - 06.2021
- Organized and distributed information using filing systems, contact lists, and comprehensive reports.
- Managed communication by directing calls, taking memos, and drafting professional correspondence.
- Scheduled appointments and coordinated meetings, ensuring efficient calendar management.
- Oversaw office supplies, managed databases, and assisted with basic bookkeeping tasks.
- Facilitated team communication and supported projects for smooth workflow operations.
- Maintained order in office systems through strong organizational skills.
- Interacted effectively with clients and staff to ensure clear communication.
- Utilized Microsoft Office tools and calendar programs to enhance productivity.
Shipping/Receiving Clerk
Pharmavite Llc
03.2014 - 06.2019
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High school or equivalent -
Lafayette High School
LaFayette, ALHuman Resources Management
Ashford University
San Diego, CASkills
- Customer service and support
- Active listening
- Critical thinking
- Data entry and CRM
- Administrative assistance
- Salesforce expertise
- Microsoft Office proficiency
- Order management
- Professional telephone etiquette
- Product knowledge
Timeline
Customer Service Representative
GLOVIS America
03.2022 - Current
Supervisor
Talecris Plasma Center
07.2021 - 02.2022
Administrative Assistant
SiO2 Medical Products
07.2019 - 06.2021
Shipping/Receiving Clerk
Pharmavite Llc
03.2014 - 06.2019
High school or equivalent -
Lafayette High School
Human Resources Management
Ashford University
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