Shameka Turner
Penns Grove,NJ
Summary
Results-driven Banking Professional with over 8 years of experience in financial services and customer relationship management. Expertise in consumer banking, cash handling, and financial product sales, with a strong focus on regulatory compliance. Proven ability to build client relationships and deliver personalized banking solutions while ensuring transaction accuracy. Highly adaptable team player committed to enhancing business performance through effective problem-solving and collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retail Banker II
TD Bank
04.2023 - Current
- Ensured compliance with banking regulations while managing branch daily operations.
- Built strong customer relationships by providing tailored financial solutions effectively.
- Identified cross-selling opportunities through thorough customer account analysis.
- Mentored junior staff on banking products and customer service best practices.
- Enhanced transaction efficiency, reducing customer wait times through process improvements.
- Resolved complex inquiries, boosting overall customer satisfaction and loyalty.
Senior Member Service Representative
Deepwater Industries Federal Credit Union
04.2017 - 04.2023
- Performed account maintenance activities such as opening accounts, issuing cards, and processing deposits and withdrawals.
- Provided excellent customer service by assisting, responding to, and resolving customer inquiries.
- Handled sensitive and confidential information with discretion to maintain department security.
- Processed member applications, updated accounts, and maintained records.
- Demonstrated expertise in customer service, resolving complex inquiries, and problem solving.
- Collaborated with other departments to ensure prompt resolution of customer complaints or disputes.
- Processed customer adjustments to maintain financial accounts.
- Facilitated member inquiries, providing accurate information and resolving issues efficiently.
- Mentored junior representatives, enhancing team performance and knowledge retention.
Education
Associate in Applied Science (A.A.S.) - Office Management
Salem Community College
Carneys Point, NJ05.2025
Skills
- Cash handling
- Branch operations
- Cash handling proficiency
- Fraud prevention
- Banking software
- Customer service
- Teamwork
- Reliable and responsible
- Multitasking
- Problem-solving
- Organizational skills
- Excellent communication
- Vault teller operations
- Teamwork and collaboration
- Positive attitude
- Credit analysis
Accomplishments
- Supervised team of 5 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Office Management Certification
Languages
English
Full Professional
Timeline
Retail Banker II
TD Bank
04.2023 - Current
Senior Member Service Representative
Deepwater Industries Federal Credit Union
04.2017 - 04.2023
Associate in Applied Science (A.A.S.) - Office Management
Salem Community College