Shameka Williams
Winder,GA
Summary
Vigilant Accounts Payable Clerk with 4 years of experience working with broad array of accounts. Committed to on-time payments, maintaining detailed records and vendor management. Detail-oriented worker with proven resourcefulness and reliability. Outstanding background in leadership, management, and time management. Ability to meet strict deadlines.
Overview
10
10
years of professional experience
Work History
Accounts Payable Clerk
Primo Water
11.2019 - Current
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Entered figures using 10-key calculator to compute data quickly.
Customer Service Manager
Fry's Electronics Duluth
01.2014 - 10.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed team of 30 customer service representatives, fostering positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement best possible solutions
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Education
High School Diploma -
Murrah High School
Jackson, MSNo Degree - Business Administration
Belhaven University
Jackson, MS12.2025
Skills
- Data Entry
- Accounts Payable
- Invoice Processing
- Vendor invoice processing
- Microsoft Office
- Word Processing
Timeline
Accounts Payable Clerk
Primo Water
11.2019 - Current
Customer Service Manager
Fry's Electronics Duluth
01.2014 - 10.2019
High School Diploma -
Murrah High School
No Degree - Business Administration
Belhaven University
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