Shameka Wilson
Kannapolis,NC
Summary
Sociable Patient Transporter experienced moving patients to and from various department locations via stretcher or wheelchair. Provides directional information to guests and visitors and patient location to family members and guests. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Safety Sitter
Atrium Health Cabarrus
Concord, NC
03.2016 - 04.2024
- Monitor patient's safety and well-being, providing support and assistance as needed.
- Ensure that the patient is not at risk of harm or injury in any way.
- Provide companionship, comfort, and emotional support to patients.
Material Handler
Atrium Cabarrus
Concord, NC
03.2016 - 05.2018
- Received and distributed incoming materials to designated areas.
- Inspected materials for any damages or defects upon receipt.
- Maintained accurate inventory records of all received items.
Customer Service Supervisor
Walmart
Kannapolis
11.2010 - 08.2016
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
Childcare Provider
New Horizons
Concord, NC
10.2006 - 09.2008
- Assisted in developing and implementing lesson plans to meet the individual needs of each child.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Maintained daily records of activities, behaviors, meals and naps.
Packer
Perdue Farms, Inc.
Concord , NC
12.2003 - 09.2005
- Unloaded and loaded trucks with merchandise for distribution.
- Organized inventory in the warehouse according to established procedures.
- Inspected packages for accuracy and completeness before shipping.
Education
High School Diploma -
Concord High School
Concord, NC05-2020
Some College (No Degree) - Early Childhood Education
Rowan-Cabarrus Community College
Salisbury, NCSkills
- Medical terminology knowledge
- De-Escalation Techniques
- Critical Care
- Safety Protocols
- Self Motivation
Certification
- CPR AND INFANT TRAINING, SIDS TRAINING, CPI SKILLS TRAINING ,
Timeline
Patient Safety Sitter
Atrium Health Cabarrus
03.2016 - 04.2024
Material Handler
Atrium Cabarrus
03.2016 - 05.2018
Customer Service Supervisor
Walmart
11.2010 - 08.2016
Childcare Provider
New Horizons
10.2006 - 09.2008
Packer
Perdue Farms, Inc.
12.2003 - 09.2005
High School Diploma -
Concord High School
Some College (No Degree) - Early Childhood Education
Rowan-Cabarrus Community College
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