Shamekia Harris-Johnson
Montgomery,AL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Uhaul Moving And Storage
12.2020 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Guest Room Attendant
InTown Suites
06.2022 - 01.2024
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Assisted housekeeping team in achieving high cleanliness standards for all guest rooms.
- Streamlined room preparation process, ensuring timely availability for new guests.
- Inspected rooms to identify and address maintenance issues, improving overall guest experience.
- Maintained inventory of linens, towels, and amenities to ensure consistent quality and availability.
- Received positive feedback from guests regarding attention to detail and cleanliness of rooms.
- Provided exceptional turndown service for VIP guests, creating a memorable stay experience.
- Addressed guest concerns promptly, demonstrating strong problem-solving abilities while maintaining professionalism.
- Collaborated with front desk staff to communicate room statuses, enhancing customer service efficiency.
- Prioritized tasks effectively during peak occupancy periods to maximize productivity and meet deadlines.
- Participated in regular safety trainings to ensure compliance with industry regulations and hotel guidelines.
Education
No Degree - Pharmacy Technology
Virginia College - Birmingham
Birmingham, AL08.2014
High School Diploma -
Jefferson Davis High School
Montgomery, AL06.1999
Skills
- Account updating
- Paperwork Processing
- Product Knowledge
- Appointment Scheduling
- Active Listening
- Customer Service
- Sales expertise
- Critical Thinking
- Microsoft Outlook
Payment Processing
- Call center experience
- POS systems expert
- Clerical Support
- Documentation
- Professional telephone demeanor
- Call Center Operations
Timeline
Guest Room Attendant
InTown Suites
06.2022 - 01.2024
Customer Service Representative
Uhaul Moving And Storage
12.2020 - Current
No Degree - Pharmacy Technology
Virginia College - Birmingham
High School Diploma -
Jefferson Davis High School