Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shamel Caballeros

Stockbridge,Georgia

Summary

Hardworking Waiter with ten plus years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.

Overview

12
12
years of professional experience

Work History

Server Shift Leader

P.F. Chang's Bistro
Atlanta, GA
09.2016 - Current
  • Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
  • Assisted with training new servers on company policies and procedures as well as proper food handling techniques.
  • Provided feedback to individual servers regarding their performance both verbally and through written documentation.
  • Performed opening and closing duties such as counting money, cleaning equipment, stocking shelves..
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Managed tables throughout dining room to execute service at highest level.
  • Maintained thorough knowledge of menu to describe dining options.
  • Directed and assisted in general dining room cleaning and sanitation.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Attended meetings to learn and share information and find ways to enhance customer dining experience.
  • Leveraged POS system to receive and take guest orders and process payment.

Server Shift Leader

P.F. Chang's Bistro
Metairie, LA
02.2013 - 08.2016
  • Maintained cleanliness of the restaurant, including dining room, kitchen, restrooms, and parking lot.
  • Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
  • Assigned tasks to servers to ensure efficient operations during peak business hours.
  • Assisted with training new servers on company policies and procedures as well as proper food handling techniques.
  • Provided feedback to individual servers regarding their performance both verbally and through written documentation.
  • Addressed customer concerns promptly and effectively while maintaining a high level of professionalism at all times.
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Managed tables throughout dining room to execute service at highest level.
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Maintained thorough knowledge of menu to describe dining options.
  • Leveraged proper serving etiquette to promote inviting dining atmosphere.
  • Provided exceptional service to high volume of daily customers.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Attended meetings to learn and share information and find ways to enhance customer dining experience.
  • Verified legal drinking age before serving beer, wine and liquor to comply with state law.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.

Cashier Team Lead

So Good Jewelry
New Orleans, LA
08.2011 - 01.2013
  • Trained new cashiers on proper use of registers and store policies.
  • Monitored cashier performance, providing feedback as needed.
  • Performed daily opening and closing procedures for the register area.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Processed refunds and exchanges according to company policy.
  • Ensured compliance with all safety regulations while performing tasks.
  • Assisted customers with locating items within the store when requested.
  • Developed strong working relationships with team members to foster collaboration.
  • Answered customer questions and provided store information.
  • Processed payments promptly for customers to exceed productivity standards.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Prepared cash deposits and balanced store safe for opening and closing of business.
  • Processed refunds for worn, damaged and broken merchandise.

Education

High School Diploma -

Chamblee Charter High School
Chamblee, GA
05.2010

Bio Premed

Xavier University of Louisiana
New Orleans, LA

Skills

  • Assignment Delegation
  • Food Presentation
  • Marketing Initiatives
  • Verbal and Written Communication
  • Team Leadership
  • Competitive
  • Strong Work Ethic
  • Responsible
  • Sports Enthusiast

Timeline

Server Shift Leader

P.F. Chang's Bistro
09.2016 - Current

Server Shift Leader

P.F. Chang's Bistro
02.2013 - 08.2016

Cashier Team Lead

So Good Jewelry
08.2011 - 01.2013

High School Diploma -

Chamblee Charter High School

Bio Premed

Xavier University of Louisiana

Similar Profiles

CREATE PROFILE
Shamel Caballeros