Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

Shamel Steele

Middletown,NY

Summary

Dynamic and results-driven professional with extensive experience at Cracker Barrel, excelling in customer service and training. Proven ability to enhance guest satisfaction through effective menu knowledge and upselling strategies. Skilled in espresso machine operation and maintaining cleanliness, consistently delivering high-quality dining experiences while managing multiple tasks efficiently. Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

12
12
years of professional experience

Work History

Restaurant Waiter/Coffee Barista

Piccolo Cucina e Vino
Middletown, NY
03.2023 - Current
  • Managed table settings and maintained cleanliness throughout the dining area.
  • Collaborated with kitchen staff to ensure timely food delivery and presentation.
  • Trained new staff on service standards and restaurant protocols.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
  • Answered phone calls providing information about restaurant services, hours of operation, menu items .
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
  • Operated espresso machines and other coffee-making equipment efficiently.
  • Prepared and served a variety of coffee beverages to customers.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.

Tight Buffer

Corning Optical Communications LLC
Hickory, NC
08.2021 - 03.2022
  • Operated machinery to prepare materials for production processes.
  • Adjusted cutting tools, work-holding devices, tool guides, and machine stops according to product specifications.
  • Performed regular maintenance on buffers such as cleaning parts, checking for worn or broken components, and lubricating moving parts.
  • Loaded materials into machines for buffing operations by following established procedures.
  • Cleaned buffing wheels regularly to maintain their effectiveness.
  • Reported any damage or malfunction of machinery immediately to supervisors.
  • Set up and adjusted buffer size, speed, and feed rate to ensure optimal performance of the machine.
  • Worked with grinding, polishing and cutting tools to give products smooth finish.

Server Trainer

Cracker Barrel
Mooresville, NC
09.2013 - 11.2021
  • Trained new servers on menu knowledge and service standards.
  • Monitored service quality to ensure adherence to company guidelines.
  • Developed training materials tailored to Cracker Barrel's unique dining experience.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
  • Encouraged team collaboration among participants throughout the course duration.
  • Guided new servers in developing upselling strategies to enhance guest experience and increase sales.
  • Provided excellent customer service to enhance dining experiences.
  • Maintained cleanliness and organization of dining areas.
  • Assisted in training new staff on service protocols.
  • Delivered food orders to tables promptly while ensuring accuracy of order.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.

Data Entry Clerk

King Hickory Furniture Company
Hickory, NC
05.2020 - 02.2021
  • Entered customer orders into database efficiently and accurately.
  • Reviewed documents for completeness and corrected errors promptly.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Checked source documents against entered data to ensure accuracy.
  • Collected and organized information for entry, prioritizing entries to increase efficiency.
  • Proofread and edited documents to correct errors.
  • Recovered missing data and resolved statistical inconsistencies by communicating with source authors.

Education

Mission And Evangelism - Bible Studies

Heritage Bible College
Dunn, NC
05-2014

High School Diploma -

Catawba Valley Community College
Hickory, NC
02-2011

Skills

  • Customer service
  • Food safety
  • Order accuracy
  • Espresso machine operation
  • Table setting
  • Menu knowledge
  • Time management
  • Cleanliness
  • Cleaning procedures
  • Memory retention
  • Seating management
  • Dessert recommendations
  • Allergy awareness
  • Strong multitasking

References

  • Patrice - (845) 978-0713 (regular)
  • Vicki Velasquez - (215) 840-4354 (coworker)

References

References available upon request.

Timeline

Restaurant Waiter/Coffee Barista

Piccolo Cucina e Vino
03.2023 - Current

Tight Buffer

Corning Optical Communications LLC
08.2021 - 03.2022

Data Entry Clerk

King Hickory Furniture Company
05.2020 - 02.2021

Server Trainer

Cracker Barrel
09.2013 - 11.2021

Mission And Evangelism - Bible Studies

Heritage Bible College

High School Diploma -

Catawba Valley Community College

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