Shamela Khan
Fort Worth
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
13
13
years of professional experience
Work History
Associate Customer Service Representative
Wells Fargo
09.2025 - Current
- Handled high-volume inbound and outbound calls, assisting customers with account balances, payments, transfers, and general banking inquiries
- Delivered exceptional customer service while maintaining professionalism and empathy on every call
- Verified customer identities and protected sensitive financial information in compliance with banking regulations
- Resolved account issues efficiently, improving customer satisfaction and first-call resolution
- Educated customers on banking products and services, including checking, savings and credit cards
- Identified customer needs and provided appropriate financial solutions and referrals
- Accurately documented call details and updated customer records in banking systems
- Met performance metrics for call quality, accuracy, and productivity
- Followed strict policies and procedures to ensure regulatory compliance and fraud prevention
Executive Assistant
ABC Auctions
05.2022 - 01.2025
- Provided administrative and organizational support to the Managing Director, ensuring all deadlines were met in a timely manner.
- Compiled weekly updates on progress made towards department goals for executive review.
- Handled incoming calls from clients, vendors and other stakeholders in a professional manner.
- Maintained confidential records pertaining to personnel matters in accordance with company policy.
- Prepared expense reports for reimbursement requests submitted by the Managing Director.
- Processed monthly invoices accurately before submitting them for payment approval from finance department.
- Organized travel arrangements, including flights, hotels and car rental reservations for the Managing Director.
- Performed general office duties, such as ordering supplies, maintaining records management database systems and performing basic bookkeeping work.
Assistant Operations Manager
Freshly Ground Coffee Bar
08.2020 - 04.2022
- Oversaw daily operations of 3 coffee shops and 2 mobile coffee trucks, ensuring seamless service delivery.
- Led customer relationship management initiatives and delivered comprehensive staff training programs.
- Prepared and analyzed sales and departmental reports to drive business decisions.
- Managed inventory levels, conducted stock control, and ensured timely replenishment.
- Partnered with senior leadership to develop and implement strategic growth plans.
- Interpreted operational, sales, and customer data to identify trends and improve performance.
- Designed initiatives to boost employee engagement and team morale.
- Created and maintained budgeting systems, reducing costs while maximizing profitability.
- Successfully led multiple projects from inception to completion, managing budgets and deadlines.
- Reviewed financial statements and performance data to assess productivity and inform strategy.
Store Ambassador
EFFY – Carnival Cruises
08.2019 - 07.2020
- Organized exclusive VIP jewelry events onboard luxury cruise ships.
- Consistently exceeded personal and team sales targets.
- Closed high-value sales and mentored team members to enhance performance.
Gallery Manager
Park West Gallery – Carnival & Celebrity Cruises
01.2017 - 07.2019
- Managed daily gallery operations and executed sales of fine art pieces.
- Led art seminars and auctions, coordinating marketing and scheduling efforts.
- Developed marketing strategies to increase gallery visibility and attendance.
Sales Assistant
CROCS Zimbabwe
01.2016 - 12.2016
- Greeted customers and provided assistance with product selection.
- Managed cash register transactions accurately and efficiently.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Processed orders accurately and efficiently using a POS system.
- Assisted in creating displays to promote products.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
Executive Administrative Assistant
Ulendo Human Capital
04.2013 - 12.2015
- Handled internal communications and maintained client relationships.
- Coordinated workshop logistics and supported document preparation.
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
- Maintained up-to-date contact lists of vendors and suppliers while coordinating orders as required by executives.
Education
BA - Hotel & Tourism (Events Major)
IMI University, KDU University
Malaysia, Switzerland, Malaysia01.2012
Skills
- Customer Service and Relations
- Administration
- Time Management
- Team Leadership
- Multi tasking and Organization
- Event Planning
- Problem Resolution
- Compliance and Confidentiality
- Data Entry and Documentation
References
Available upon request.
Timeline
Associate Customer Service Representative
Wells Fargo
09.2025 - Current
Executive Assistant
ABC Auctions
05.2022 - 01.2025
Assistant Operations Manager
Freshly Ground Coffee Bar
08.2020 - 04.2022
Store Ambassador
EFFY – Carnival Cruises
08.2019 - 07.2020
Gallery Manager
Park West Gallery – Carnival & Celebrity Cruises
01.2017 - 07.2019
Sales Assistant
CROCS Zimbabwe
01.2016 - 12.2016
Executive Administrative Assistant
Ulendo Human Capital
04.2013 - 12.2015
BA - Hotel & Tourism (Events Major)
IMI University, KDU University