Shamellyia Doyle
Tacoma,WA
Summary
Adept at fostering customer loyalty and resolving complaints, I excelled as a Barista, mastering beverage preparation and enhancing team collaboration. My blend of exceptional customer service and espresso machine expertise, coupled with a proactive approach, significantly contributed to a positive and efficient work environment. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
Auburn, WA
10.2023 - 10.2024
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Used POS system to accurately enter orders and process payments.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Maintained regular and consistent attendance and punctuality.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Team Member
Chuck E Cheese
Tacoma, WA
02.2018 - 03.2020
- Addressed and resolved customer complaints in polite and professional manner.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
Education
High School Diploma -
Franklin Pierce High School
Tacoma, WA06.2020
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Cleanliness
- Active listener
- Exceptional customer service
- Team Leadership
- Adaptive and creative
- Order Taking
- Cash Register Operation
- Espresso machine operation
- Safe Food Handling
- Beverage Preparation
- Excellent memory
- Safe Food Handling Practices
- Menu Memorization
- Hospitality service expertise
- Professional Demeanor
- Coffee expertise
- Drink customization
- Excellent math skills
- Ordering Procedures
- Conflict Mediation
- Product displays
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Attention to Detail
- Collaboration and Teamwork
- Following Instructions
- Cleaning
- Flexible Schedule
- Leadership Qualities
- Workplace Safety
- Money Handling
- Decision-making capabilities
- Safety understanding
- Heavy Lifting
- Creativity and Innovation
- Organizing Work Stations
Timeline
Barista
Starbucks
10.2023 - 10.2024
Team Member
Chuck E Cheese
02.2018 - 03.2020
High School Diploma -
Franklin Pierce High School