SHAMEL M. STARR
Columbus,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Excel in both team environments and alone. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers.
Overview
14
14
years of professional experience
Work History
Certified Notary Public
Self Employed
11.2020 - Current
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Checked documents for accuracy and correct signing before notarizing.
- Updated journal with names and dates for permanent record.
- Checked documents and identifying credentials for all parties.
- Checked client identification to maintain compliance with state legal requirements.
- Certified and attested power of attorney documents, acknowledgements and deeds.
- Examined documents for accuracy, completion and compliance before notarizing.
- Utilized specialized software to accurately track notary services performed.
- Provided guidance to customers to facilitate completion of notarial documents.
- Drafted and executed notarial affidavits in accordance with applicable laws.
- Administered oath to document signers to obtain affirmation of truth.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Proofread and edited documents for accuracy and grammar.
Licensed
Merge Real Estate, Real Estate Agent
10.2018 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Presented purchase offers to sellers for consideration.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Advertised client properties through websites, social media, and real estate guides.
- Reviewed market research data and changed sales plans accordingly.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Reviewed and executed confidential documents, contracts and disclosures.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Developed new business and managed new and existing clients.
Homemaker and Student
Starr Household
07.2014 - 01.2018
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Worked in team environment to maintain high levels of productivity.
- Helped fellow classmates succeed by tutoring when requested.
- Took extensive notes to document lessons and further solidify learning objectives.
- Brought new perspectives to classroom discussions with materials found during independent research.
- Completed rigorous readings as directed to support unit learning goals.
- Mentored other students to support collaborative learning and further promote educational unit objectives.
- Worked with industry professionals to further drive learning goals.
Hospice Aide
Bella Care Hospice
04.2016 - 01.2017
- Comforted family members, offered attentive listening and high level of emotional support.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Positioned patients to provide comfort and promote better body alignment.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Checked and recorded vital signs, noting any significant changes and assisted nurses with treatment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Patient Care
Heinzerling Developmental Center
07.2013 - 07.2014
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Training Specialist
Volt Workforce Solutions/ Arc Industries
11.2012 - 04.2013
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Trained and mentored 10 new personnel hired to fulfill various roles.
- Utilized cross-training techniques to boost productivity and develop each team member's individual skills set.
- Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
- Organized and implemented coursework, oversaw scheduling and monitored attendance through learning management system.
- Developed training handbooks, computer tutorials and reference materials.
- Traveled to client locations to conduct training classes.
- Coordinated administrative functions necessary to deliver and document training programs.
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Documented participation and evaluated learning for each participant.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
Sales Representative/ Assistant Manager
Warsaw Wireless
10.2009 - 11.2012
- Trained new associates in successful sales and performance strategies.
- Completed store opening and closing procedures by counting drawers and managing security.
- Assisted sales team with completing customer transactions and managing issues.
- Managed and developed sales team.
- Collaborated cross-functionally with product development and production teams to improve designs and reduce costs.
- Generated sales report to help upper management make effective decisions and sales plans.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Education
NNA Certified Public Notary - Nursing
Columbus State Community College
Columbus, OH2020
undefined
Hondros College of Business & Real Estate
Columbus, OH2018
Medical Coding and - undefined
University of Phoenix
Columbus, OH01.2018
Skills
- Skilled mediator
- Lead follow up
- Interpersonal skills
- Problem-solving
- Lending and escrow expertise
- Microsoft Office - Microsoft Word, PowerPoint
- Word Processor and Internet Explorer
- First time buyer specialist
- Highly professional
- Clean driving record
- Customer Relationships
- Industry Best Practices
- Customer Satisfaction
- Executive Calendars
- Workflow Processes
- Personnel Scheduling
- Public Record Research
- Document Scanning
- Recordkeeping Skills
- Data Analysis
- Company Standards
- Administrative Procedures
Timeline
Certified Notary Public
Self Employed
11.2020 - Current
Licensed
Merge Real Estate, Real Estate Agent
10.2018 - Current
Hospice Aide
Bella Care Hospice
04.2016 - 01.2017
Homemaker and Student
Starr Household
07.2014 - 01.2018
Patient Care
Heinzerling Developmental Center
07.2013 - 07.2014
Training Specialist
Volt Workforce Solutions/ Arc Industries
11.2012 - 04.2013
Sales Representative/ Assistant Manager
Warsaw Wireless
10.2009 - 11.2012
NNA Certified Public Notary - Nursing
Columbus State Community College
undefined
Hondros College of Business & Real Estate
Medical Coding and - undefined
University of Phoenix
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