Shamequa Ramjohn
Summary
Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sr Manager, IT Enterprise Project Management
APCO Holdings LLC
06.2023 - Current
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
- Implemented risk management framework, mitigating potential threats to project success and company operations.
Senior Manager, Governance
APCO Holdings LLC
12.2021 - 06.2023
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Mentored junior staff members for skill development and career progression within the organization.
- Implemented and developed operational standards, policies and procedures.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
Operations Manager, Salesforce
APCO Holdings LLC
05.2015 - 12.2021
- Direct day-to-day operations spearheading implementation of short-term and long-term strategies to achieve business objectives.
- Define business requirements, data models and transformation logic to internal and external developers for all Salesforce projects.
- Successfully transitioned all business units to lightening increasing user adoption 40% and decreasing application development hours 50%.
- Designed, and implemented a uniformed lead cycle, and opportunity process for all business units helping reps focus on the right deals and the right Dealership activity.
- Devised senior leadership reports and dashboards providing performance metrics, and analysis of each brands activity, opportunity, and lead pipelines.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and implemented strategies to maximize customer satisfaction.
Business Performance Analyst
APCO Holdings
05.2011 - 11.2015
- Served as key corporate business performance representative, liaising with leadership, Agency, and Dealership partners in support of operational excellence.
- Prepared performance scorecards, spreadsheets, and presentations to support executive needs, and enhance productivity.
- Aided Agency and Dealership partners with set-up, access, troubleshooting, and training as needed.
- Managed all Dealer incentive programs generating reports and communicating results directly to participants.
- Researched, and qualified leads taking inbound or making outbound calls to potential customers following up to develop long term business partners.
- Evaluated financial statements for accuracy.
- Collaborated with marketing on end-to end event planning processes through meetings, walk-throughs, communications, and day-of execution
Education
Master of Science - Behavioral Sciences
University of Phoenix
Tempe, AZ04-2012
Bachelor of Science - Deviant Behavior
John Jay College of Criminal Justice
New York, NY06-2006
Skills
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Organizational improvement
- Emergency response
- Needs assessment
- Relationship building
- Administration and reporting
- Professional and courteous
- Organizational skills
- Operations planning
Certification
- Certified ScrumMaster (CSM)
- Salesforce Certified Administrator
Timeline
Sr Manager, IT Enterprise Project Management
APCO Holdings LLC
06.2023 - Current
Senior Manager, Governance
APCO Holdings LLC
12.2021 - 06.2023
Operations Manager, Salesforce
APCO Holdings LLC
05.2015 - 12.2021
Business Performance Analyst
APCO Holdings
05.2011 - 11.2015
- Certified ScrumMaster (CSM)
- Salesforce Certified Administrator
Master of Science - Behavioral Sciences
University of Phoenix
Bachelor of Science - Deviant Behavior
John Jay College of Criminal Justice
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