Shamera Brown
Philadelphia,PA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Comm Wealth of Pa (Fine Wine Good Spirits)
05.2018 - 09.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
DD's Discount
Sales Associate
07.2018 - 11.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Patient Service Associate
Hahnemann Hospital
01.2015 - 03.2018
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
Education
Diploma -
John Bartram High School
Philadelphia, PA05.2009
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Customer Relations
Computer Skills
Timeline
DD's Discount
Sales Associate
07.2018 - 11.2019
Assistant Manager
Comm Wealth of Pa (Fine Wine Good Spirits)
05.2018 - 09.2024
Patient Service Associate
Hahnemann Hospital
01.2015 - 03.2018
Diploma -
John Bartram High School
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