Summary
Overview
Work History
Education
Skills
Timeline
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Shamera Gilmore

New Castle,DE

Summary

Dynamic supervisor with exceptional customer service, team coordination, professional and effective communication skills, enhancing team efficiency through strategic planning and conflict resolution. Skilled in training and mentoring, I successfully implemented new technologies that boosted productivity and improved workflows. Committed to fostering a positive work environment while ensuring compliance with safety protocols.

Overview

9
9
years of professional experience

Work History

Supervisor

UNIQLO
05.2024 - 08.2025
  • Oversaw daily department operations, ensuring timely task completion and smooth workflows.
  • Implemented strong leadership and problem-solving skills to enhance team efficiency.
  • Increased productivity through efficient workflows and clear expectations for staff members.
  • Resolved conflicts among team members promptly, promoting a harmonious work environment.
  • Conducted performance evaluations, identifying improvement areas and guiding professional development plans.
  • Pioneered new technology adoption that streamlined tasks and boosted productivity across the team.
  • Developed staff skills through targeted training programs, enhancing performance and career growth.
  • Implemented safety protocols to minimize workplace accidents and ensure industry compliance.

Library Assistant

Wilmington University
02.2020 - 12.2020
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
  • Answered questions from patrons and helped to find desired materials.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
  • Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.

Fulfillment Center Associate

Amazon
05.2022 - 01.2024
  • Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
  • Expedited order processing time with proficient use of warehouse management software and scanning equipment.
  • Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
  • Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
  • Maintained a safe working environment by adhering to safety protocols and promptly reporting any hazards or incidents.
  • Enhanced order accuracy by diligently picking and packing items according to customer specifications.
  • Improved overall warehouse cleanliness through regular maintenance of workstations, conveyor belts, and storage areas.

Customer Service Account Representative

Honda Financial Services
09.2021 - 03.2022
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Improved customer loyalty by offering personalized solutions tailored to individual needs.
  • Reduced churn rate by quickly identifying at-risk accounts and implementing targeted retention strategies.
  • Received consistent positive feedback from customers for outstanding service performance.
  • Collaborated with cross-functional teams to resolve complex customer issues, resulting in higher retention rates.
  • Facilitated strong client relationships with clear communication and timely followups.
  • Managed high-volume accounts while maintaining exceptional attention to detail and accuracy.
  • Coordinated the successful resolution of escalated complaints through close collaboration with other departments.
  • Investigated and resolved customer inquiries and complaints quickly.
  • contacting customers with overdue accounts to collect past-due payments by negotiating payment plans and resolving any billing issues.
  • Maintain accurate and detailed records of all communication, payment arrangements, and account updates in the company's system

Task Associate

Ulta Beauty Inc.
11.2017 - 03.2018
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
  • Conducted detailed market research to identify emerging trends, influencing product development direction.
  • Led cross-functional team to launch new product line, meeting all project milestones.

Grounds Crew Member

Delaware State Hospital
10.2016 - 09.2017
  • Adapted daily responsibilities to meet changing weather conditions and project needs.
  • Performed routine equipment maintenance through regular cleaning and servicing.
  • Fostered teamwork among crew members via clear communication during project execution.
  • Ensured safety by promptly removing debris and maintaining clear walkways.
  • Maintained aesthetic quality of property with careful lawn mowing techniques.
  • Enhanced green spaces through consistent mowing, trimming, and edging tasks.
  • Prepared grounds for seasonal changes, including planting new flora and winter preparation.
  • Cultivated a welcoming environment by diligently caring for flower beds, shrubs, and trees.

Physical Trade Mechanic

Delaware State Hospital
10.2016 - 09.2017
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
  • Safely handle electrical tools, machinery and woodworking items

Education

Psychology

Wilmington University
New Castle, DE
01.2021

Howard High School of Technology
Wilmington, DE
06.2017

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Complex Problem-solving
  • Strategic planning
  • Inventory control
  • Staff development
  • Staff discipline
  • Analytical thinking
  • Processes and procedures
  • Operations management
  • Process improvement
  • Process monitoring and improvement
  • Project management
  • Relationship building
  • Schedule development
  • Policy enforcement
  • Project planning
  • Public speaking
  • Conflict resolution
  • Inventory oversight
  • Negotiation
  • Software experience
  • Business administration
  • Financial management
  • Business development
  • Data analytics
  • Contract management
  • Verbal and written communication
  • Safety protocols
  • Coaching and mentoring
  • Policy and procedure development
  • Payroll processing
  • Task delegation
  • Quality control
  • Documentation and reporting
  • Workflow management
  • Employee development
  • Risk management
  • Performance management
  • Budget management
  • Human resources management
  • Department organization
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking Abilities
  • Multitasking
  • Time management
  • Excellent communication
  • Effective communication
  • Adaptability and flexibility
  • Organizational skills
  • Active listening
  • Professionalism
  • Interpersonal skills
  • Self motivation
  • Adaptability
  • Reliability
  • Task prioritization
  • Idea development and brainstorming
  • Written communication
  • Data analysis
  • Logistics coordination
  • Quality assurance
  • Process analysis
  • Interpersonal communication
  • Team collaboration
  • Time management abilities
  • Issue research
  • Teamwork
  • Team leadership
  • Customer relationship management
  • Inventory management
  • Sales strategies
  • Business analysis
  • Organizational development

Timeline

Supervisor

UNIQLO
05.2024 - 08.2025

Fulfillment Center Associate

Amazon
05.2022 - 01.2024

Customer Service Account Representative

Honda Financial Services
09.2021 - 03.2022

Library Assistant

Wilmington University
02.2020 - 12.2020

Task Associate

Ulta Beauty Inc.
11.2017 - 03.2018

Grounds Crew Member

Delaware State Hospital
10.2016 - 09.2017

Physical Trade Mechanic

Delaware State Hospital
10.2016 - 09.2017

Psychology

Wilmington University

Howard High School of Technology

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Shamera Gilmore