Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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SHAMERA PRATT

Customer Service Representative
Riverview,FL

Summary

Proven troubleshooter and efficient problem-solver, I leveraged my expertise in testing and critical thinking at United Rentals to enhance equipment functionality, significantly contributing to a team effort that generated $978,644 in revenue. Skilled in Microsoft Suite and renowned for exceptional customer service, my adaptability and communication skills have consistently driven team success and customer satisfaction.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Customer Service Sales Rep/Equipment Technician

United Rentals
08.2017 - Current
  • Enhanced production efficiency with thorough troubleshooting and repair of malfunctioning equipment.
  • Troubleshot equipment failures and remedied problems to restore functionality.
  • Leveraged strong problem-solving skills to quickly diagnose complex equipment issues and implement effective solutions.
  • Maintained comprehensive documentation of equipment repairs, maintenance activities, and performance data for future reference.
  • Understanding strategy to effectively help Reports to overcome objections and gain insight to close more deals.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Assisted team in lead generated revenue in the amount of $978,644 all remotely.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Assignor II/Status I

PCV Murcor
09.2019 - 08.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines, by working with Appraiser's to ensure that all appraisal orders are completed and submitted ontime.
  • Skilled at working independently and collaboratively in a team environment to negotiate appraisal fees with Appraisers on behalf of the Clients. This included working with various banks such as Wells Fargo, PHH, PNC, Bank of America, Chase Truist, CIT, Rocket, etc. to find the best Appraiser to complete the appraisal order requested.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications to scan and upload contracts, addendums and other documents from appraisers that's needed for the clients appraisal reports.
  • Assisted with day-to-day operations, working efficiently and productively with all team members/departments to schedule new and follow-up appointments between Appraisers and Clients.
  • Passionate about learning and committed to continual improvement.
  • Developed and maintained courteous and effective working relationships.

Accounts Payable/Accounts Receivable Clerk

Copier Source
09.2015 - 08.2017
  • Maintained up-to-date customer records, facilitating accurate invoicing and prompt payment receipt.
  • Managed a high volume of invoices, prioritizing payment schedules to optimize cash flow and maintain strong vendor relations.
  • Provided exceptional customer service to both internal departments and external clients regarding billing inquiries or disputes resolution.
  • Supported month-end closing activities, ensuring accuracy in financial records and adherence to deadlines.
  • Enhanced vendor relationships through timely payments and clear communication channels.
  • Prevented potential fraud or errors by meticulously reviewing incoming invoices for accuracy before entering into accounting system.
  • Reached out to vendors and customers to verify information and follow up on client issues.

Private First Class

United States Army
03.2004 - 04.2008
  • Maintained professional certifications through ongoing training in law enforcement tactics, first aid, firearms proficiency, and legal updates.
  • Prevented property damage by promptly responding to reports of suspicious activity or potential hazards within the community.
  • Participated in ongoing professional development opportunities to stay current with advances in medicine and enhance clinical skills.
  • Facilitated medical supplies to various locations to help injured soldiers and civilians.
  • Transported the injured to a safe location to properly cared for.
  • Adapted rapidly to changing conditions on the fire line, implementing alternative strategies as needed to ensure successful containment efforts.
  • Collaborated with colleagues to share knowledge and develop best practices for servicing various brands of generators.
  • Performed load bank testing on newly installed or repaired generators to ensure they met established performance standards before returning them to operation.
  • Maintained components such as tires and wheel bearings.
  • Increased generator efficiency by performing regular maintenance, inspections, and repairs.
  • Troubleshot problems with engines and breakers.
  • Set up and managed maintenance schedules.


Education

Certificate of Technical Studies - ITIL 4 Foundations

ACI Learning
Remote
04-2023

Military Education - Power Equipment

Military Education
Fort Dix, VA
11-2005

High School Diploma -

Glasgow High School
Newark, DE
05-2003

Skills

  • Testing and troubleshooting

  • Safety standards

  • Salesforce, softphone, connect and sell, live chat, Citrix Gateway VPN, Docview, Microsoft Windows, Windows operating systems, Microsoft suite, word, power point, and excel expertise

  • Fast Learner

  • Customer Service

  • Multitasking

  • Critical Thinking

  • Team building

  • Time management abilities

  • Adaptability

  • Communication Skills

  • Repair documentation

Accomplishments

  • Supervised team of 16 staff members.
  • Collaborated with team of 33 in the development of United of Seas.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved results by completing task with accuracy and efficiency.

Certification

  • CompTIA Certification
  • OSHA Certified
  • CPR/AED Certification
  • First Aid Certification
  • Forklift Certification
  • Certified Medical Assistant (CMA)

Timeline

Assignor II/Status I

PCV Murcor
09.2019 - 08.2022

Customer Service Sales Rep/Equipment Technician

United Rentals
08.2017 - Current

Accounts Payable/Accounts Receivable Clerk

Copier Source
09.2015 - 08.2017

Private First Class

United States Army
03.2004 - 04.2008

Certificate of Technical Studies - ITIL 4 Foundations

ACI Learning

Military Education - Power Equipment

Military Education

High School Diploma -

Glasgow High School

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SHAMERA PRATTCustomer Service Representative