Job Search Status
Open to workDesired start date: Immediately
Open To Work
Shamese Williams
Las Vegas,NV
Work Preference
Summary
Professional and knowledgeable Receptionist versed in administrative support and customer service. Offering 7 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 7 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
22
22
years of professional experience
Work History
Administration
Matters Of The Mind LLC
North Las Vegas, NV
02.2013 - Current
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Worked with supervisors and management to maintain status reports and update information for client projects.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Prepared weekly employee work schedules for 15 team members ensuring all shifts received adequate coverage.
- Managed accounts payable and receivable for [Type] office grossing $[Amount] per year.
- Recorded expenses and maintained accounting records in ICANotes.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Continually sought methods for improving daily operations, communications with clients, record keeping and data entry for increased efficiency.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Transportation Bus Aide
Clark Country School Dirisit
Las Vegas, NV
08.2004 - 05.2020
- Developed standard operating procedures and document workflows for current and future process steps.
Education
GED -
Desert Pines High School
Las Vegas, NV2003
Skills
- Purchasing
- Operations Management
- Budgeting
- Business Process
- Office administration
- Administrative support
- Scheduling
- Sorting and labeling
- Data entry
- Mail handling
- Scheduling and calendar management
- Appointment setting
Timeline
Administration
Matters Of The Mind LLC
02.2013 - Current
Transportation Bus Aide
Clark Country School Dirisit
08.2004 - 05.2020
GED -
Desert Pines High School