Shameza Rohoman
Queens,NY
Summary
Well-organized Front Office Manager possessing strong leadership and planning abilities developed over 9 years of experience in both union and non-union hotels. Motivated to improve operations and control costs to foster operational success. Drive substantial productivity improvements through strategic approaches to day-to-day needs and project requirements. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
13
13
years of professional experience
Work History
Front Office Manager
The Draper, Best Western Plaza, Quality Inn
Manhattan, NY
03.2020 - Current
- Maintained front desk to provide positive first impression.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
- Created and optimized employee schedules for shift coverage.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Monitored office inventory to maintain supply levels.
- Orchestrated staff meetings to maintain open communication and quickly address concerns.
- Met budget targets and quality standards by proactively leading team members and monitoring operations.
Front Office Manager
The Hard Rock Hotel New York
Manhattan, NY
04.2022 - 01.2023
- Union Operated Hotel
- Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Conducted staff performance evaluations to monitor progress and individual skills.
Front Office Manager
Best Western Premier
Manhattan, NY
05.2014 - 01.2020
- Welcomed visitors and determined nature of business to announce to appropriate personnel.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Welcomed large volume of guests and improved overall customer service.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Directed clients and guests to correct departments, rooms and staff members.
- Booked hotel rooms, car rentals and flights for company trips and conferences.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted organizational efforts by filing, entering data and answering phones.
- Received and distributed mail, letters and packages.
Personal Assistant, Admin
Metro USA Construction INC
Queens, NY
10.2013 - 03.2014
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Performed various clerical tasks and organized office areas to promote productivity.
- Maintained clerical correspondence via email and phone.
- Coordinated meeting and work schedules for staff teams and executives.
- Organized both physical and digital files and updated reports to coordinate project materials.
Coordinator
P.S.117Q
Queens, NY
09.2011 - 06.2013
- Backed up childcare providers with resources and support to successfully manage classroom environments.
- Responded to classroom emergencies and helped handle medical, emotional and behavioral concerns.
- Monitored classes to verify conformance with facility policies and optimal safety standards.
- Collaborated with various departments to support and establish programs, lessons and student activities.
- Partnered with teaching staff to develop and improve curriculum offerings for students.
Education
BBA - Business Administration And Management
Baruch College of The City University of New York
Manhattan, NY05-2015
Skills
- Opera PMS,
- HMS
- Opera Cloud,
- Union
- Microsoft Visual Basic,
- HTML, Microsoft Office,
- Excel,
- QuickBooks,
- Microsoft Windows,
- Adobe Photoshop,
- Illustrator
- Workflow Coordination
- Guest Relations
- Staff Management
- Microsoft Office Suite
- Administrative Skills
- Staff Training and Development
- Employee Supervision
Timeline
Front Office Manager
The Hard Rock Hotel New York
04.2022 - 01.2023
Front Office Manager
The Draper, Best Western Plaza, Quality Inn
03.2020 - Current
Front Office Manager
Best Western Premier
05.2014 - 01.2020
Personal Assistant, Admin
Metro USA Construction INC
10.2013 - 03.2014
Coordinator
P.S.117Q
09.2011 - 06.2013
BBA - Business Administration And Management
Baruch College of The City University of New York
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