Xavier Miller
Houston,TX
Summary
Reliable Sale Lead/ Customer Service Rep. offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in Customer Service Communication/ Sale areas and flexible with changing business needs. Looking to apply my 10yrs of experience to great use.
Overview
8
8
years of professional experience
Work History
Lead Sales/Customer Service Cashier
The Burn Smoke Shop
03.2023 - Current
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
Recuiting Manager
Big Sis' LLC
12.2019 - 12.2022
- Reached hiring goals consistently through effective collaboration with hiring managers and clear communication of requirements.
- Optimized applicant tracking system to streamline recruitment workflow, resulting in improved productivity levels.
- Provided exceptional candidate experiences throughout the entire recruitment process, from initial contact to offer negotiation.
- Collaborated cross-functionally with HR teams to align recruitment efforts with overall organizational goals and objectives.
- Established structured interview processes that yielded higher-quality hires while minimizing bias in candidate evaluations.
- Negotiated job offers to attract top talent and keep organization competitive in job market.
Show Time Associate
HEB Grocery Store
01.2018 - 11.2018
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Successfully negotiated contracts with vendors, securing favorable terms for the organization.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Provided product price information to customers.
Lead Sale Associate/Customer Service Representative
Calvin Klein
12.2015 - 09.2017
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined communication channels for improved team collaboration and efficiency.
- Exceeded performance metrics consistently by delivering exceptional customer service experiences.
- Reduced response times with effective time management and prioritization skills.
- Built strong relationships with clients, fostering trust and loyalty through personalized assistance.
- Managed high volume of incoming calls, maintaining composure under pressure and providing accurate information to customers.
- Handled escalated customer complaints professionally, ensuring timely resolution while preserving long-term client relationships.
- Recognized for outstanding performance on multiple occasions, reflecting dedication towards providing top-notch support experiences that build brand loyalty and foster customer retention.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Associate of Arts - Communications
Paul Quinn College
Dallas, TX09.2017
Associate of Arts - Sports Communication
Navarro College
Corsicana, TX08.2017
High School Diploma -
Foater High School
Richmond, TX06.2014
Skills
- Guest Services
- Payment Collection
- Drawer Management
- Customer Complaint Resolution
- Cash Handling
- Retail Merchandising
- Customer Service
- Data Entry Proficiency
- Customer Inquiries
- Product Knowledge
- Cash Handling Expertise
- POS System Operation
- Teamwork and collaboration
Languages
English
Full Professional
Additional Information
References 702-559-0233
Timeline
Lead Sales/Customer Service Cashier
The Burn Smoke Shop
03.2023 - Current
Recuiting Manager
Big Sis' LLC
12.2019 - 12.2022
Show Time Associate
HEB Grocery Store
01.2018 - 11.2018
Lead Sale Associate/Customer Service Representative
Calvin Klein
12.2015 - 09.2017
Associate of Arts - Communications
Paul Quinn College
Associate of Arts - Sports Communication
Navarro College
High School Diploma -
Foater High School
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