Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shamia Bingham

Hartford,CT

Summary

Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support.

Overview

8
8
years of professional experience

Work History

Customer Care Specialist

Travelers Insurance
08.2022 - Current
  • Provides support during high call volume periods, maintaining a professional demeanor under pressure.
  • Generates weekly and monthly reports to highlight customer service performance and measure milestones.
  • Directs customers to appropriate departments for additional support.
  • Reduces customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
  • Responds to customer needs through competent customer service and prompt problem-solving.

Preschool Teacher

Bright & Early Learning Centers
03.2021 - Current
  • Implemented hands-on, play-based strategies for experiential learning.
  • Administered and documented results of student assessments.
  • Met with parents to discuss child behavior and academic progress.
  • Organized and led activities to promote physical, mental and social development.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Promoted good behaviors by using positive reinforcement methods with children.
  • Openly exchanged ideas and materials with coworkers.

Customer Service Associate/Cashier

ShopRite Of Canton
08.2020 - 08.2021
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Helped with purchases and signed customers up for rewards program.
  • Used suggestive selling techniques to promote add-on sales.
  • Processed refunds for worn, damaged and broken merchandise.
  • Answered imbound/outbound calls regarding sales, directions, and other store information
  • Experienced high call volumes during most weekends and holidays

Head Teacher

YMCA
05.2016 - 07.2020
  • Creates and implements developmentally appropriate curriculum using creative learning styles.
  • Controls classroom environments with positive reinforcement techniques.
  • Maintains daily records of individual activities, behaviors, meals and naps.
  • Distributes monthly progress assessments and milestone reports to each parent.
  • Works outside normal hours to be available to any coworker or child for extra assistance
  • Answers inbound/outbound calls throughout the day providing information about enrollment and services/resources are offered
  • Develops professional and long-lasting relationships with parents, teachers and directors.

Restaurant Hostess

City Steam Brewery Cafe
07.2016 - 03.2017
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Answered telephone to provide establishment information and take party reservations.
  • Confirmed any and all reservations by phone at the beginning of each shift.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Cleaned seating area and checked restrooms every 90 minutes.
  • Calculated charges, issued table checks and collected payments from customers.

Education

High School Diploma -

High School Inc.
Hartford, CT

Some College (No Degree) - Social Work

Capital Community College
Hartford, CT

Skills

  • Excellent written and verbal skills
  • Planning and coordination
  • Inbound Customer Service
  • First Call resolution
  • MS Office
  • Cash handling
  • Clear and Direct Communication
  • Collaborative and Team-Oriented
  • High-energy attitude

Timeline

Customer Care Specialist

Travelers Insurance
08.2022 - Current

Preschool Teacher

Bright & Early Learning Centers
03.2021 - Current

Customer Service Associate/Cashier

ShopRite Of Canton
08.2020 - 08.2021

Restaurant Hostess

City Steam Brewery Cafe
07.2016 - 03.2017

Head Teacher

YMCA
05.2016 - 07.2020

High School Diploma -

High School Inc.

Some College (No Degree) - Social Work

Capital Community College

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Shamia Bingham