Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shamia Hairston

Madison,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Administrative Dispatcher

Pelham Transportation
01.2023 - 05.2023
  • Communicated with drivers and personnel to coordinate timely arrival and departure to and from patients doctors visits.
  • Directed dispatching, routing, and tracking of vehicles.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Scheduled pickups and dropoffs according to customer needs.
  • Scheduled and organized routes.
  • Utilized dispatch software.
  • Provided customers with information on services.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Developed and implemented customer service policies and procedures.
  • Communicated with customers to provide updates and resolution.

Shift Lead Manager

Pizza Hut
07.2016 - 01.2023
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Completed after shift review reports to remind supervisors of completed work.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff.
  • Tracked receipts, employee hours, and inventory movements.

Office Assistant

State Farm
06.2015 - 10.2015
  • Maintained physical and computer-based filing systems.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Sorted and classified documents into appropriate filing systems for increased traceability.
  • Assisted with document scanning and imaging projects to support accurate file back-up.
  • Located and retrieved requested documents in accordance with established policies.
  • Monitored and updated filing systems to meet organization standards.
  • Maintained and updated office records, both digital and physical.

Education

Bachelor of Kinesiology -

University of North Carolina At Greensboro
Greensboro, NC

High School Diploma -

Dalton Mcmichael High School
Mayodan, NC
05.2013

Skills

  • Excellent Communication Skill
  • Openness
  • People oriented
  • Route Planning and Adjustment
  • Information Updates
  • Microsoft Office
  • Customer Experience
  • Effective Communication
  • Excellent Team Work

Certification

Microsoft Word

Microsoft Excel

Microsoft Powerpoint

Microsoft outlook

Timeline

Administrative Dispatcher

Pelham Transportation
01.2023 - 05.2023

Shift Lead Manager

Pizza Hut
07.2016 - 01.2023

Office Assistant

State Farm
06.2015 - 10.2015

Bachelor of Kinesiology -

University of North Carolina At Greensboro

High School Diploma -

Dalton Mcmichael High School

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Shamia Hairston