ELLIOTT KENNEDY

• Provide hardware and software support for 80+ employees.
• Assist new hires with system setup and credential access.
• Maintain and distribute loaner laptops for long-term repairs.
• Led upgrade of 100 computers to latest Microsoft Office version and trained staff on new features.
• Resolve help desk tickets promptly, often with in-person troubleshooting.

• Trained new cashiers on point-of-sale systems and customer service protocols.
• Developed training materials to enhance cashier performance and operational efficiency.
• Mentored team members, fostering a collaborative environment focused on excellence in service delivery.
• Implemented best practices for cash handling procedures, ensuring compliance with company policies.

• Organized and stocked merchandise to optimize shelf space and enhance product visibility.
• Monitored inventory levels, ensuring timely replenishment of stock to prevent shortages.
• Collaborated with team members to implement efficient stocking procedures and improve workflow.
• Trained new staff on proper stocking techniques and safety protocols to maintain operational efficiency.

• Handled escalated technical support inquiries (30+ daily).
• Diagnosed software issues and escalated defects to QA teams.
• Achieved 96% first-resolution rate for support tickets.
• Guided customers through product installation and configuration.

• Supported IT needs for 50–70 administrative staff.
• Installed updates and educated users on hardware/software issues.
• Monitored and investigated suspicious activity on workstations.

• Conducted diagnostics and repairs for customer PCs.
• Communicated repair options and obtained authorization for service.
• Delivered front-desk support and technical assessments.