ELLIOTT KENNEDY
Savannah,GA
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Focused Help Desk Analyst with 4+ years of experience providing phone, email and chat-based technical support to customers. Accomplished in gathering information from customers and conducting research to resolve complex technical issues. Detail-oriented with support ticket tracking and providing a comprehensive overview of issues and resolution attempts.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Computer Technician
ASP Web Solutions
01.2019 - 01.2021
- Use diagnostic tools to identify hardware failures and replace non-functional components
- Test and install motherboards, processors and graphics cards on desktops and laptops for corporate staff
- Assess system hardware and software and suggest modifications to reduce lag time and improve overall speed
- Link computers to network and peripheral equipment.
Technical Support Analyst
SAVANNAH TECHNICAL COLLEGE
05.2022 - 05.2023
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Investigated hardware product issues involving materials and software and devised solutions.
- Designed computer hardware components and peripheral devices.
- Carried out tests to identify, report and repair bugs and glitches.
IT Help Desk Technician
TeamLogic IT
01.2012 - 01.2019
- Completed job reports and logs immediately following service calls
- Maintained quality assurance and customer satisfaction objectives
- Read manuals and manufacturer instructions to install and troubleshoot devices
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Education
Associate of Science - Cybersecurity
Savannah Technical College
Savannah, GA06.2023
High School Diploma -
Penn Foster Career School
06.2023
Skills
- Troubleshooting Network Issues
- Computer Programming
- Issue and Resolution Tracking
- Hardware and Software Repair
- Computer Diagnostics
- Collaborative Team Player
- Implementing Security Programs
- Operational Management
- Help Desk Support
- Attention to Detail
- Computer Hardware Knowledge
- Analytical Thinking
- Installation and Repair
- Valid Driver's License
- Component Replacements
- Issue Resolution
- Virus and Malware Prevention
- Symantec Norton Utilities
- Troubleshooting Techniques
- Solution Testing and Implementation
Certification
- PC Repair and network technician License - 2022
Work Type
Full TimeInternshipWork Location
On-SiteRemoteTimeline
Technical Support Analyst
SAVANNAH TECHNICAL COLLEGE
05.2022 - 05.2023
Computer Technician
ASP Web Solutions
01.2019 - 01.2021
IT Help Desk Technician
TeamLogic IT
01.2012 - 01.2019
Associate of Science - Cybersecurity
Savannah Technical College
High School Diploma -
Penn Foster Career School
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