Summary
Overview
Work History
Education
Skills
Timeline
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Shamia Pierre

Miami,FL

Summary

Diligent Customer Care Associates bringing proven customer relations and problem-solving abilities. Work effectively in fast-paced environments to build trust and resolve complex issues. Tech-savvy professional equipped with knowledge and relationship-building abilities necessary to drive retention and key satisfaction metrics. Solid history of success in fast-paced call centers.

Overview

2
2
years of professional experience

Work History

Customer Care Associate

Conduent
08.2023 - 02.2024
  • Influenced process improvements through thorough analysis of recurring customer complaints and feedback.
  • Handled escalated customer concerns, achieving high levels of resolution and satisfaction.
  • Streamlined communication channels for improved efficiency within the customer support team.
  • Elevated team morale by fostering an inclusive work environment that promoted collaboration among colleagues from diverse backgrounds.
  • Balanced multiple priorities simultaneously, ensuring timely completion of tasks without compromising quality standards.
  • Fielded inquiries via email, chat and text to offer immediate assistance with customers' needs.
  • Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.

Data Entry Representative

Walmart
05.2022 - 07.2023
  • Delivered high-quality work consistently by maintaining focus on detail-oriented tasks for long periods of time.
  • Utilized specialized software programs to efficiently enter, update, and maintain company records.
  • Improved customer service by promptly addressing inquiries and resolving issues related to entered data.
  • Maintained confidentiality, ensuring secure storage of sensitive information and documents.
  • Sorted documents and maintained organized filing process.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Completed data entry tasks with accuracy and efficiency.

Education

Associate of Applied Business - Small Business Administration And Management

Miami Dade College
Miami, FL
06.2025

High School Diploma -

William H Turner Technical Arts School
Miami, United States
06.2022

Skills

  • Data Entry
  • Customer Relationship Management
  • CRM Software
  • Attention to Detail
  • Time Management
  • Active Listening
  • Written Communication
  • Adaptability
  • Performance Metrics
  • Multitasking
  • Telephone Etiquette
  • Interpersonal Skills
  • Effective Communication
  • Document Scanning
  • Fast Typing Speed
  • Customer Support
  • Data Collection

Timeline

Customer Care Associate

Conduent
08.2023 - 02.2024

Data Entry Representative

Walmart
05.2022 - 07.2023

Associate of Applied Business - Small Business Administration And Management

Miami Dade College

High School Diploma -

William H Turner Technical Arts School

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Shamia Pierre