Experienced Program Administrator with background in overseeing and improving programs to boost efficiency. Bring strong leadership skills, the ability to manage multiple tasks simultaneously, and a keen eye for strategic planning. Recognized for fostering team collaboration and consistently delivering projects on time. Previous work has delivered tangible improvements in program performance and productivity.
Hi, I’m
Shamia Rafter
Jacksonville,AR
Summary
Overview
16
years of professional experience
Work History
DHS/Division of Medical ServicesLittle Rock, AR
Program Administrator
04.2022 - Current
Job overview
- Analyzed data from surveys, focus groups, interviews, or other sources to evaluate effectiveness of programs services.
- Collaborated with other departments to ensure efficient operations of the program.
- Ensured compliance with applicable laws and regulations in all aspects of the program.
- Provided technical assistance to staff on operational issues related to the program.
- Prepared monthly reports summarizing progress towards goals and objectives of the program.
- Assessed performance outcomes against established goals and objectives of the program.
- Drafted documents such as proposals, reports, presentations, memorandums or letters related to programs operations.
- Cultivated relationships with stakeholders including government officials and representatives from partner agencies involved in delivering services through the program.
- Organized and maintained documents, files and records.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
Independent Case ManagementLittle Rock, AR
Community Supports Manager
09.2021 - 04.2022
Job overview
- Developed and implemented strategies to ensure the effective delivery of community support services.
- Provided advice and guidance to staff on complex cases and client issues.
- Organized training activities to ensure that staff were kept up-to-date with relevant legislation and best practices.
- Coordinated multi-agency meetings to discuss individual cases and coordinate resources.
- Maintained accurate records relating to service user assessments and outcomes.
- Performed quality assurance checks on a regular basis to ensure that services met acceptable standards.
- Reviewed complaints about service delivery from both internal and external sources.
- Checked team member performance and quality of work against established standards.
- Assisted with training of new employees, offering constructive feedback on completion of job tasks.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Recruited, interviewed, and hired volunteers and staff.
- Provided hands-on and proactive leadership to community services staff.
- Prepared and maintained budgets, personnel records or training manuals.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
Evergreen Life ServicesBenton
Program Coordinator
03.2021 - 09.2021
Job overview
- Provided guidance and support to program participants in navigating resources, services, and opportunities.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Maintained up-to-date records related to program activities.
- Participated in the development of new programs or modifications to existing programs.
- Assisted in developing training materials and providing instruction on how to use them effectively.
- Facilitated communication between team members by organizing regular meetings and conference calls.
- Collaborated with other departments within the organization to coordinate efforts that support overall organizational objectives.
- Identified areas where improvements can be made in order to increase efficiency or effectiveness.
- Explained program offerings and requirements to participants and answered related questions.
- Led team meetings to communicate updates, gather feedback, and align on goals.
- Served as a liaison between external organizations and partners involved in delivering programming services.
DHS/Developmental Disability ServicesLittle Rock, AR
Program Coordinator
04.2008 - 07.2020
Job overview
- Served as a liaison between external organizations and partners involved in delivering programming services.
- Developed and implemented program activities according to established goals and objectives.
- Provided guidance and support to program participants in navigating resources, services, and opportunities.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Explained program offerings and requirements to participants and answered related questions.
- Reviewed applications and documentation to make decisions pertaining to programs.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Developed and maintained budgets for various programs, optimizing resource allocation.
- Administered budgets and monitored expenditures to keep program operations aligned with budget targets.
- Coordinated meetings with stakeholders to ensure effective implementation of program initiatives.
- Maintained up-to-date records related to program activities.
- Monitored program budgets, expenditures, and resource utilization while making recommendations as needed.
- Collaborated with other departments within the organization to coordinate efforts that support overall organizational objectives.
- Prepared periodic reports, financial statements and records on program activities for management.
Education
University of Louisiana in Lafayette
MBA from Health Administration
08-2021
University Overview
Philander Smith CollegeLittle Rock, AR
Bachelor of Arts from Business of Administration
01.2012
University Overview
Skills
- Team Management
- Computer Proficiency
- Collaborative Team Member
- Detail-Oriented Data Input
- Reliable Professionalism
- Adaptable Learner
- Compliance Management
- Financial Management
References
References
References available upon request.Timeline
Program Administrator
DHS/Division of Medical Services
04.2022 - Current
Community Supports Manager
Independent Case Management
09.2021 - 04.2022
Program Coordinator
Evergreen Life Services
03.2021 - 09.2021
Program Coordinator
DHS/Developmental Disability Services
04.2008 - 07.2020
University of Louisiana in Lafayette
MBA from Health Administration
Philander Smith College
Bachelor of Arts from Business of Administration
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