Shamia Wilson
Toledo,Ohio
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Correctional Officer
Toledo Correctional Institution
Toledo, OH
08.2021 - Current
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Observed behavior of residents individually and in groups.
Site Lead
Curative INC
Detroit, MI
11.2020 - 08.2021
- Supervised contractor work processes and adherence to project schedule.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Maintained records and logs of work performed and materials and equipment used.
- Verified completed projects met approved time, quality and cost estimates.
- Created weekly and monthly reports and presentations for management team.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Interviewed, hired and trained new workers.
Production Worker
FCA Fiat Chrysler Automobiles
Sterling Heights, MI
05.2018 - 07.2020
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
Quality Analyst Lead
Strategic Staffing Solutions
Detroit, MI
05.2016 - 03.2018
- Established metrics, applied industry best practices and developed new tools and processes.
- Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
- Recommended software solutions such as automated test tools or improved test processes to meet business strategies.
- Analyzed quality threshold metrics to compile QMS reports.
Education
High School Diploma -
West Side Academy
Detroit, MISkills
- Firearms Training
- Contraband Searching
- Security Checks
- Disciplinary Action
- Inmate Supervision
- Conduct Reporting
- Schedule Determination
- Site Layout
- Work Site Preparation
- Business Leadership
- Worker Supervision
- Site Visits
- Management Training
- Behavior Redirection
- Consistent Procedure and Protocol Use
- Attentive and Observant
- Call Monitoring Feedback
- Customer Satisfaction
Timeline
Correctional Officer
Toledo Correctional Institution
08.2021 - Current
Site Lead
Curative INC
11.2020 - 08.2021
Production Worker
FCA Fiat Chrysler Automobiles
05.2018 - 07.2020
Quality Analyst Lead
Strategic Staffing Solutions
05.2016 - 03.2018
High School Diploma -
West Side Academy
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