Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shamiah Campos

Omaha,NE

Summary

Driven and dynamic professional with a proven track record at Clarice Jackson, adept in client communication and administrative support. Excelled in fostering client relationships and managing sensitive information with discretion. Demonstrated exceptional organizational skills and a fast-learning ability, significantly enhancing office efficiency and client satisfaction.

Overview

13
13
years of professional experience

Work History

Legal Assistant

Clarice Jackson
11.2021 - Current
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Facilitated timely resolution of legal matters by preparing and organizing essential documents.
  • Responded to client inquiries to provide accurate legal advice and offer assistance.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Arranged speaking engagements, meetings and travel plans.
  • Head of scheduling
  • Field director for canvassing needs during election season

Clerk

United States Postal Service
06.2015 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.

Production Expeditor

United States Postal Service, USPS
06.2015 - Current
  • Assisted in employee training initiatives, fostering a knowledgeable and skilled workforce.
  • Mail transport

Store Manager

McDonalds
08.2011 - 01.2015
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Education

High School Diploma -

Northwest High School
Omaha, NE
05.2007

Skills

  • Fast Learner
  • Scheduling/Planning
  • File Organization
  • Client Communication
  • Administrative Support
  • Client Support
  • Exceptional telephone etiquette
  • Client service and support
  • Customer Relationship Management
  • Relationship Building
  • Project Management
  • Conflict Mediation
  • Customer Service
  • Appointment Scheduling
  • Work Prioritization
  • Workload Management
  • Good Judgment and Decision Making

Timeline

Legal Assistant

Clarice Jackson
11.2021 - Current

Clerk

United States Postal Service
06.2015 - Current

Production Expeditor

United States Postal Service, USPS
06.2015 - Current

Store Manager

McDonalds
08.2011 - 01.2015

High School Diploma -

Northwest High School

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Shamiah Campos