Shamiah Wiltz
Killeen,TX
Summary
Polite and professional customer service representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about professional practices and documentation requirements.
Overview
7
7
years of professional experience
Work History
Trash Truck Driver
Inland Services
04.2022 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Performed post-trip truck inspection, cleaned cab of any trash or spills incurred en route and turned in vehicle condition report.
- Immediately reported any unsafe situations or service related issues to dispatcher or supervisor.
- Worked closely with supervisors to improve route efficiencies and identify best practices.
Account Specialist
Teletech At Home
01.2020 - 04.2022
- Reconciled customer accounts and identified discrepancies for further investigation.
- Set up new customer accounts and updated existing profiles with latest information.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Adhered to standards of quality and service as well as all compliance requirements.
Collections Specialist
Teleperformance
03.2019 - 12.2019
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Customer Service Representative
GC Services
01.2017 - 03.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Cdl Certificate -
Professional Truck Driving School
Huntington Park, CA03.2013
High School Diploma -
Compton High School
Compton, CA06.2000
Skills
- Complex Problem-Solving
- Bin Delivery
- Critical Thinking
- Typing
- Problem-Solving Skills
- Data Gathering
- Training and Development
- Inbound Phone Call Management
- Focus Group
- Account Updating
- Customer Relationship Development
- Familiarity with Locating Individuals
Timeline
Trash Truck Driver
Inland Services
04.2022 - Current
Account Specialist
Teletech At Home
01.2020 - 04.2022
Collections Specialist
Teleperformance
03.2019 - 12.2019
Customer Service Representative
GC Services
01.2017 - 03.2019
Cdl Certificate -
Professional Truck Driving School
High School Diploma -
Compton High School
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